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TravelMusings

43 Posts tagged with the air_travel tag
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Yesterday, Delta Air Lines completed the deal to acquire Northwest Airlines, making the newer, larger Delta the world’s largest carrier. The U.S. Department of Justice approved the deal after deciding that there were no antitrust objections. Federal regulators released a statement that said the “the proposed merger between Delta and Northwest is likely to produce substantial and credible efficiencies that will benefit U.S. consumers and is not likely to substantially lessen competition.”

 

The Department of Justice also added that consumers should benefit from savings on expenses for airport operations, technology and suppliers, and the companies have added that they plan to save $2 billion each year in expenses after the merger is complete.

 

How will this affect Delta and Northwest travelers? For now, SkyMiles by Delta and WorldPerks by Northwest, the airlines’ rewards programs, will remain separate, but you can combine miles for travel on either airline. Delta said that no flights will be immediately affected by the merger and it will be a while before flight schedules change.

 

Will this change the way you fly or what airline you use?

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My Sept. 19 post Breasts on a Plane hit a nerve with traveling moms and has received 24 comments ... so far. My Back Page column this week addresses this issue further and looks into mother’s breastfeeding rights when flying.

 

Traveling with small children can be challenging under the best of circumstances—airline delays, bad weather, long stretches on the road—and finding a discrete place to breastfeed or pump can make a long day feel even longer.

 

But never fear, there are ways (and places) to feed and pump in comfort while you’re in transit. Debbie Dubrow of Delicious Baby says creativity is key when looking for a quiet place to nurse. Dubrow recommends:

 

  • looking for a family restroom, many of which now have chairs or nursing gliders for breastfeeding moms;

  • when you’re in an airport, look for a quiet corner in an unused gate area;

  • or buy a day pass to airline lounges, which have plenty of private corners in which to settle;

  • if traveling by car, many of the same rules apply. Of course, you can nurse or pump in your car, but that can be uncomfortable. Road stops and restaurants sometimes also have family bathrooms, and when all else fails, you can cover up with a blanket.

 

If your baby doesn’t enjoy nursing while covered (and tell me, would YOU like to eat your lunch with a blanket on your face?), there are products available specifically to make nursing more discrete, such as the Bebe au Lait nursing cover.

 

Remember, where ever you choose to feed your baby, you have the right to do so. All 50 states have laws that protect nursing moms.

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Breasts On A Plane

Posted by Amy Hatch Sep 19, 2008

Yeah, you heard me.

 

I said, breasts on a plane.

 

If that makes you uncomfortable, apparently you aren't alone. Catherine Connors of Toronto recently breastfed her young son on a WestJet flight from Vancouver to Toronto, when a flight attendant intimated that she should cover herself and her baby while she breastfed.

 

Connors, author of the popular parenting blog, Her Bad Mother, wrote this about her experience in a post titled “Under The Blanket:”

 

When she approached me in my seat near the back of the plane, blanket in hand, I ignored her. Jasper was tucked in at my breast, wrapped in his own blanket, his head pressed against the white half-moon of flesh that was barely visible beneath him. His head was damp from the stream of tears that had been running down my cheeks from the moment of our departure, the tears that I'd held back while saying my goodbyes. I bent my head over his, shielding my face, my breast, my baby, my tears from view with the veil of my hair. I didn't even look up when she spoke to me.

Excuse me, perhaps you'd like to cover up with a blanket?

Connors isn't the first mother to express discomfort with the treatment she received during in-flight breastfeeding. In 2007, a Sante Fe, N.M., woman filed suit against Delta Air Lines and Freedom Airlines, after she was allegedly kicked off a flight for breastfeeding her then 22-month-old daughter.

 

These incidents, while more than two years apart, serve to illustrate the debate raging now about public breastfeeding.

 

The American Association of Pediatrics says breast is best for your baby. But many feel uncomfortable when women breastfeed in public. Just ask Bill Mahr, who riled up mothers everywhere when he spoke out  against  public breastfeeding.

 

It's hard to find out whether or not airlines have specific breastfeeding policies, and I'm not even sure if it's legal to prohibit a mom from feeding her babe using her preferred method.

 

No one wants to be uncomfortable, that's a fact. And when you are trapped on a plane with no where else to go, that discomfort can be amplified, no matter what its cause.

 

Lots of mothers feed their young children in-flight, to help prevent them from disturbing other passengers with their cries.

 

What's your take? Should airlines have specific breastfeeding policies, or is it a parent's prerogative to feed her baby in the manner she prefers, no matter where she is?

 

Tough question, isn't it?

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I rushed to catch my 6 p.m. Continental Airlines flight Sunday out of Newark Airport—via a $75 taxi ride no less—only to have my flight delayed. First, it was a mere 15 minutes. Then 6:15 turned into 7, which eventually became 8:30. The gate staff was communicative and pleasantly informative throughout the delay.

 

When we eventually boarded the plane, each passenger was handed a pamphlet. Thinking it might be an invitation to join Continental’s customer loyalty program, of which I am already a member, I was pleasantly surprised to find instead that it was a Customer Care Kit—essentially a couple of coupons—as an apology for delaying our flight. An apology! We received:

 

  • a Travel Discount Coupon for 10 percent off a published fare anywhere Continental flies;

  • a Continental Currency voucher, good for one premium beverage, one movie headset or $15 off a Duty Free purchase totaling $75 or more; and

  • a prepaid Customer Comment Card.

 

I was stunned. I can’t tell you how many times in recent years I’ve had flights delayed, cancelled, rerouted or miss connecting departures because we didn’t leave on time on other airlines and have never once been handed a discount anything.

 

That experience rooted a little more deeply in my consciousness that Continental remains one of the better U.S. airlines for customer service today. Granted, it wasn’t like the company was handing out free flights, but a complimentary drink can certainly come in handy when you’ve been delayed, and 10 percent off newly raised fares this fall can have real value.

 

Building Customer Loyalty

 

It reminded me of articles I used to write when on staff at Incentive magazine—a business trade publication that covers customer and employee marketing and management—and how it has been proven time and again that it’s the little things—like an apology or a simple thank you—that matter to, and stay with, most people.

 

On top of my free drink (yes, I ordered a scotch), every seat had a pillow and blanket. Every seat. Plus, the airline still serves meals. No fees yet for a little sustenance and comfort on a Continental flight.

 

I had joined Continental’s OnePass loyalty program years ago after learning the airline had rededicated itself to customer service, tried it and was impressed. I don’t fly it often now though as I’ve moved to Brooklyn, away from its local hub.

 

But I’m glad to see Continental has continued its commitment to the customer, and after this week’s experience, I’ll be willing to occasionally put up with a little inconvenient ground transportation to feel my choice of airlines is truly appreciated—as well as to enjoy those little extra in-flight comforts.

 

We so oftern read about the negative side of flying these day. Do TravelMusings readers have additional positive airline stories they’d like to share? If so, please add them to the comment section.

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The Transportation Security Administration (TSA) has announced that beginning Aug. 16, passengers will now be let through checkpoints without having to take their laptops out of their bags, if the bags conform to new standards that are “checkpoint friendly.” Does this mean you should get a new laptop bag to save screening time? It depends on what kind of bag you have now.

 

According to the TSA[ Web site|http://www.tsa.gov/press/happenings/simplifying_laptop_bag_procedures.shtm], if you have a laptop bag that will provide “a clear and unobstructed image of the laptop when undergoing X-ray screening,” you should be good to go. Approved bag styles are listed (with illustrations) on the site. The intent is to avoid anything getting in the way of a clear scan of your computer.

 

I used to carry my laptop in one of the approved styles—a simple sleeve that I’d pop in my larger bag with everything else. But when I came to checkpoints, I was still asked to pull the laptop out of the sleeve that I’d placed in the plastic tub. The TSA says that even though you may carry one of these bags, you still may have to haul your laptop out of them for screening. So unless you’re using this opportunity to buy a new bag in order to pack smarter, you should probably save your money. I’d rather have an effective bag that’s easy to carry and store my stuff safely in, than save five seconds at a checkpoint.

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On August 5, United Airlines that many of their fare prices for fall flights will be reduced—both domestic and international. However, the terms for these too-good-to-be-true deals are rather restrictive. Quoted fares for both domestic and international travel are one-way, but based on a required roundtrip purchase. The tickets must be purchased by August 8 (so you still have a day!) for roundtrip flights beginning August 19, and completed by November 20, 2008. Lowest fares for domestic travel are only good for flights on Tuesday, Wednesday and Saturday.

 

Some sample domestic one-way fares:

$177 - Chicago-[Los Angeles|http://www.travelmuse.com/destinations/US/CA/037/los-angeles]

$124 - Chicago-[Denver|http://www.travelmuse.com/destinations/US/CO/031/denver]

$55 - Los Angeles-[San Francisco|http://www.travelmuse.com/destinations/US/CA/075/san-francisco]

$173 - San Francisco-[New York|http://www.travelmuse.com/destinations/US/NY/005/new-york-city](JFK)

$86 - Washington (Dulles)-[Orlando|http://www.travelmuse.com/destinations/US/FL/095/orlando]

 

Low prices for international flights are only available for travel Monday through Thursday on select off-peak days and travel periods vary by destination.

 

Some sample international one-way fares:

$541 - Chicago-[Rio de Janeiro|http://www.travelmuse.com/destinations/BR/21/rio-de-janeiro]

$319 - Denver-[Munich|http://www.travelmuse.com/destinations/DE/02/munich]

$593 - Los Angeles-[Tokyo|http://www.travelmuse.com/destinations/JP/40/tokyo]

$426 - San Francisco-[Beijing|http://www.travelmuse.com/destinations/CN/22/beijing]

$250 - Washington (Dulles)-Frankfurt

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In high school, I went on a weeklong trip with seven pairs of shoes. Over the years, I’ve gotten much better at packing light and realizing that I don’t need as many entire wardrobe changes for a short trip. And in these days of airlines charging for one checked bag, that’s certainly a good thing.

 

So even though Continental is not charging for that first bag, yet, I decided to give myself an assignment on my recent six-day trip to New Orleans: Get it all in one carry-on bag (plus purse!).

 

Bags: Briggs & Riley 21 inch carry-on and Timbuk2 Metro Messenger.

 

Contents: shoes (2), pants (2), shorts (2), dresses (2), tanks (3), tees (3), long-sleeved wrap (1), scarf (1), underwear (enough), toiletries (liquids in ziplock bag; non-liquids in cosmetics case), umbrella, book, iPod, iPod speakers, camera, cell phone, Vans shoes for friends’ child.

 

Here’s what it all looked like before (obviously, the camera isn’t in the photo):

 

 

And here’s the after:

 

 

 

 

 

That was easy. Here are three tips to getting everything you need in one bag:

 

1)    For clothes, some people swear by the rolling method, and others do a big origami fold-over. My favorite tools are packing cubes, specifically, Flight 001’s Spacepak. Eagle Creek makes some good ones as well.

 

2)    Don’t do what I did in high school. Every piece of clothing you bring must go with at least two outfits. Be ruthless. If you’re not sure, leave it at home.

 

3)    To cut down on the liquid toiletries so you can cram them all in that teeny ziplock bag, consider going solid. Lipsticks or tinted balm instead of gloss; deodorant solid instead of gel. If you’re staying at a great hotel, think about leaving your shampoo, conditioner and lotion at home and using what the hotel will provide.

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First-Class Journal

Posted by Jill K. Robinson Jul 28, 2008

I’m a bit of a sucker for Etsy, the Web marketplace for handmade goods. I can spend hours looking for that right pair of earrings, something in a specific color or theme, or artists in a particular locale. I just have to learn to hide my wallet before I window shop.

 

The other day, I ran across an artist in Etsy’s Featured Seller showcase: Jet Set Paper, by Noelle Griskey. (And I suppose if I paid better attention when looking through my June/July copy of ReadyMade magazine, I would have noticed that her work is featured there, too.) She hand inks Moleskine notebooks with your local (or favorite) airport code, and includes a few notecards with your telephone area code. They’re priced very reasonably, at $8.50. She’ll even do special orders, if your airport isn’t well known.

 

 

My favorite airport (so far) is the landing-strip-with-bar located on the Caribbean island of Guanaja. The island is a second home to me, so I have a sentimental connection to the airport. But the possibility of getting a journal with the GJA airport code, for a place that looks like the above picture, made me bust out the wallet and make a special order.

 

 

 

Even if you don’t long for that next trip through your home airport, it’s a great idea for a jetsetter friend or a recent college grad going on an international adventure.

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This week I flew Virgin America for the first time: San Francisco to Washington, Dulles and back. The good mojo starts the minute you arrive at the check-in counter. A smiling greeter walked up to me and asked in beautiful Queen’s English, “Sir, will you be flying Virgin America, today?” No, this was not the first class check in line. I think I actually blushed.  Suspicious, I checked in and found that the true joy exhibited by this employee was not an aberration: Everyone clearly loves his job at Virgin America.

 

Then you walk down the jet way and board what has to be the coolest commercial aircraft in the U.S. sky. You definitely feel like you’re walking into a Vegas night club as you board, with the mauve and blue lighting, the cabin crew (called “hosts”) in slick black outfits and the plush leather seats.

 

 

 

 

cc Photo courtesy of miss_rogue

 

 

 

 

VA flies new Airbus A320 and A321 aircraft, so the planes are clean, safe and some of the most fuel-efficient in the sky. The designers at Virgin did a spectacular job creating ambience—yes ambience—within the cabin. The lavatories and galleys are separated from the seating area by translucent blue glass and, oh, did I mention the lighting? It’s just so cool.

 

(Keep in mind that this is a “low-cost carrier” yet the service I experienced far surpassed anything I’ve seen in the major U.S. airlines. Hmmm…)

 

Then you sit down and are greeted by a personal in-flight entertainment system with new-release movies, live television, games, and a selection of snacks and drinks that you order right from your seat. Here’s where I tip my hat to the business strategists at Virgin. How smart! You’ve got a captive audience for what—6 hours—who are desperate for entertainment. I was like a gambling junkie swiping my credit card every 60 to 90 minutes for a movie, then a snack and a beer on the way home. 

 

Was the flight on Virgin America perfect? Pretty much, yeah. It’s obvious that the employees at Virgin are well taken care of and really love their jobs. 

 

My only suggestion would be a “clear my tray” function for the personal entertainment system. While you can order a drink or snack, and it’s brought almost instantly, there’s no way to notify your ‘hosts’ to pick up service items unless they pass through the aisle.

 

Virgin made a believer out of me, and I will be flying them again. Thank you, Sir Richard.

 

 

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Cutting Corners

Posted by Ashleigh Nushawg Jul 18, 2008

During my four-plus years living in New Orleans, I became a seasoned flying professional thanks to my many trips between the West Coast, where my family and most of my friends still lived, and the Big Easy. I recently returned for a reunion with college friends shortly after several airline carriers announced new baggage fees. “Lucky me,” I thought, since I was planning to take Southwest Airlines, which doesn’t charge for your first or second bag, like other airlines now do. Rather, Southwest had already changed its baggage policy at the beginning of the year, cutting allowed bags from three to two. But at least they’re still free.

 

However, once I got on the plane—after going through the carrier’s recently revamped boarding system, which definitely beats waiting in those A, B, C lines—I did noticed a couple ways in which Southwest is cutting services to reduce its overhead.

 

First, snacks.

 

If I didn’t have time to grab a bite on one of my layovers, I would have to rely on the snack boxes from Southwest to sustain me through a three-hour flight. Now, the flight attendants stroll the center aisle with a basket containing several pre-packaged snack choices. You can pick more than one item, but choose them all and risk looking like a little piggy.

 

Although I do miss those nice, little boxes with a few more choices inside, the plus side of this cutback is Southwest is helping to eliminate waste. I sometimes wouldn’t touch some of the less savory snacks in the box. Now, everyone can take just what they want.

 

Second, drinks.

 

Usually on a three-hour flight, the flight attendants were kind enough to offer drinks twice. On my flight from Phoenix to New Orleans, they came through only once. I know that I could have asked for another drink by pressing the attendant call button, but I prefer making it through a flight under the radar.

 

What else now?

 

I know these are just minor inconveniences, and I’m glad they’re not as bad as the major changes happening at other airlines that are trying to cut costs. US Airways announced last week it will no longer be showing movies on its long domestic flights starting Nov. 1. This will save US Airways $10 million dollars a year. The mere act of removing the 500-pound sound systems on each plane will help save fuel. In June, US Airways also announced it will now charge passengers for soft drinks—[two dollars|http://www.worldhum.com/weblog/item/the_long_descent_us_airways_to_charge_2_for_soft_drinks_20080613/]! Looks like there will be some thirsty and bored travelers aboard US Airways flights this summer. When I told a friend of mine who is a flight attendant for Virgin America about the recent cutbacks, he had this to say: “I feel so bad for whoever has to work those flights!”

 

Recently, Northwest Airlines had to break the bad news to its WorldPerks reward members that it will cost them more than just miles to redeem free tickets; the price is now $25 for domestic flights, $50 for transatlantic flights and $100 for flights across the Pacific. Also, Northwest will increase its flight change fee from $100 to $150, like United Airlines did back in April.

 

These are just a few of the ways airlines are trying to keep their prices competitive as the price of gas continues to soar. While the media usually covers things like new fees, we must rely on word-of-mouth to learn about how services have changed onboard. What changes have you noticed?

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Do you use a packing list to plan what you’ll take on vacation?

 

I usually don’t. I start about a week in advance and lay things out on the bed in the guest bedroom (where my closet is!) when I start thinking about what to take. I can be watching a DVD one night and think, “must bring my blue tank top,” and I’m up to toss it on the stack of clothes. Travel requirements such as necessary visas and immunizations are a different story. For those, I make lists and schedule things well in advance so I’m not freaking out right before I leave on vacation.

 

Europe travel guru, Rick Steves, has a packing list template on his Web site. It’s more helpful than many Web lists because it even suggests the number of certain clothing items to bring in many cases.

 

I know people who have multiple packing lists saved on their computers, organized by type of destination: beach, city, outdoorsy, cruise, etc. They just print out the right one, pencil in a few new things, and start packing.

 

How about you? Are you super organized, or do you start throwing things into a bag 20 minutes before you’re off to the airport? Add a comment and let us know.

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Better Bring A Book

Posted by Amy Hatch Jul 11, 2008

It's no secret that the airline industry is paring down these days.

 

And who isn't? Dude, gas is, like, four bucks a gallon here in the Middle Of Nowhere, Illinois. I can only imagine what it costs to fill up that jet plane.

 

But ditching the in-flight entertainment system? Not cool. Not cool at all.

 

Tripso broke the story, and the Washington Business Journal confirmed it: US Airways will eliminate the in-flight movies on some domestic flights, saving the company nearly $10 million annually.

 

The Journal also states that the airline intends to begin charging for coffee and soda.

 

I get that times are tight and everyone needs to cut back—I certainly am. I know that the industry's numbers are down to almost where they were just post-9/11.

 

But really?

 

Cutting all the small services passengers have come to expect seems like a miscalculation. It's already hard enough to get from here to there in the air—delays, cancellations and general poor customer service abounds. I can attest to this personally, since I took at least four round-trip flights with my daughter last year.

 

Passengers can expect to be treated as if the airline is doing them a favor by getting them to and from their destinations. And if I'm not mistaken, we gave them a pretty big wad of cash to do so.

 

I'm all for cutting costs when it benefits both the carrier and the customer. But what's next? Pay toilets?

 

I guess I better stock up on quarters. And invest in a portable DVD player.

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My Style’s so Fly

Posted by Ashleigh Nushawg Jul 3, 2008

Sometimes I have to think long and hard about what attire I should sport when I travel by plane. Usually, I just roll out of bed and put on the first thing that’s clean so I don’t miss my flight, but sometimes I take the time to plan my traveling outfit. Unless I need to dress nice specifically for an occasion I plan to attend after deplaning, I tend to be pretty casual when traveling via aircraft.  However, after reading an article about Southwest’s past of kicking passengers off due to “inappropriate dress” it seems that dress can now also dictate not just your comfort level, but your travel plans as well. As an avid Southwest flyer, I want to share my hassle-free travel style secrets that have yet to get me asked to leave from any flight.

 

My first and perhaps most important style necessity are my sandals. I can always be found in a pair of Reef sandals whenever I travel. First, they make the security line ordeal a lot easier; they just slip right off. Sometimes they won’t even make you take off your sandals if they are discreet enough. (Shhh! That will be our little secret). Secondly, they are the most comfortable footwear I own. You will not catch me dead flying in heels, even if I were in first-class. I know that some of you may be cringing thinking about walking on that security line floor, but I’m not a big germaphobe, and I figure as long as I don’t use my feet to eat, I’m ok. How do my poor tootsies deal with the cold, you may be asking yourself? Well, I always carry a pair of socks or travel slippers in my carry-on for just such an occasion. In October, I was lucky enough to enjoy a first-class trans-Atlantic trip (yes, wearing my sandals). On top of one of those great little travel bags with the lotion, shampoo and other travel necessities, I was also given a pair of travel slippers on each flight. Now, a pair is always stuffed into my carry-on bag.

 

I am not what anyone would call a graceful or coordinated person, by any means. So with the added stress of a crowded airport or waiting area or turbulence, I become what my dear friends refer to as “Spilly McSpillerson.” Many a-time I have been in the middle of a seven hour plus traveling day when—BOOM—turbulence puts some of the cranberry juice that I had been drinking onto my white tank top. I can’t count the times I’ve seen hurried passengers accidently bump into each other, spilling their $4 coffee all over the floor. Instead of bringing a stain pen, I have opted to go for blacks, or generally dark colors, whenever I fly. Darks will at least mask any spills that may occur in the course of your travels. Accidents can happen anywhere and at anytime. What could be worse than having to spend your two-hour layover and three-hour flight, which is a third of your day, with a stain on your light-colored clothes?  Consider bringing a sweater or pull-over in case of a spill. It can also double as an extra layer when the passenger next to you cranks up the air. On top of that, you can never be too sure that your checked bag with your entire trip’s wardrobe will actually show up at baggage claim. Imagine spending your first day in said stained clothes. No thanks!

 

Ultimately, my chief concern (as with most other people I imagine) is my comfort whenever I travel. That is why I like to wear loose and breathable fabrics. Cotton T-shirts and comfortable jeans are my preferred outfit. If something is too tight, or if it’s not very breathable like nylon, the next few hours of your life in the coach seat is going to be a squirm-fest. Not to mention that airplanes are the most notoriously temperature-manic places your could ever be stuck in. So if you want to look cool and actually feel cool while taking your next aero journey, consider what makes you comfortable, what type of climate changes you may be facing and the hidden dangers that lurk around every corner.

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