TravelMusings

3 Posts tagged with the united_airlines tag
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In an effort to more quickly reward loyal customers, or, perhaps, capture some of American Express’s card members who cannot justify renewing their $450 platinum card this year, United Airlines, in conjunction with Chase Card Services, announced today three new credit card options for its “elite travelers,”—The United Mileage Plus Club Visa Card, The United Mileage Plus Access Visa Card and The United Mileage Plus Select Visa Card—with annual fees that are in the relatively more reasonable range of $375 to $130.

 

United Visa.jpgCardholders can expect the usual perks affiliated with airline reward cards, along with some new ones, usually reserved for elite status fliers, such as double or triple miles earned per flight, Economy Plus seating, non-flight miles that can count toward elite status, and Red Carpet Club membership (United’s private airport lounge) or passes for entry, depending on the card level purchased.

 

“For some of our credit card customers, it is all about quickly and easily earning miles to reach their next reward, and for others, they want exclusive perks that make travel more comfortable,” says Robert Sahadevan, vice president – Mileage Plus, United. “Our new cards go beyond the conventional spend-a-dollar, earn-a-mile structure by offering cardholders features that provide travel comforts and accelerate their path to achieving coveted elite status or reaching their next award destination.”

 

The new cards come just a week after United eliminated its fees for short-term reward bookings. In today’s economy of near double-digit unemployment and price being the No. 1 factor in travel decisions, how many travelers remain loyal to a single airline, even with added perks, as opposed to a card program that offers points redeemable on multiple carriers? Just curious.

 

For more information about these three new credit cards from United and Chase, visit www.united.com/newcards.

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All the goodwill engendered by hero pilot Chesley B. "Sully" Sullenberger drained out of my heart when I saw the latest attempt for airlines to thwart customers.

United Airlines decided this week to do away with a call center dedicated to customer complaints, and instead will force disgruntled fliers to submit an e-mail or letter detailing their problem or issue.

 

Outrageous.

 

I’m sorry, I know times are tight, but what next? Seats? Toilets? Airlines have cut almost every single amenity that makes flying bearable, including the number of personnel on-board flights and in airports.

 

It is nearly impossible to have a positive experience in the air now. You’re lucky if you even have a mediocre experience. I’ve actually stopped flying with my children—even passing up a chance to go to Mexico for a week, for free—because I couldn’t bear the idea of getting on a plane with my son and daughter.

 

Last time I flew, the airline seated me and my then-3-year-old in different rows, despite my clear instructions not to. And then, when we got to the airport, the attendant told me, “I can’t help you with that,” forcing me to ask a stranger to move so I could tend to my toddler.

 

You bet your bippy I called the complaint line. I didn’t get much satisfaction beyond telling someone off, but still, there was a human on the other end.

 

Now? I can just see the “complaint room” at United Airlines: a huge warehouse of stacks and stacks of unopened mail, and one computer terminal endlessly pinging with unanswered e-mails.

 

 

I just can't help but feel that this is the airline industry's way of thumbing its nose at customers. Who are, by the way, the only reason airlines stay in business.

 

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On August 5, United Airlines that many of their fare prices for fall flights will be reduced—both domestic and international. However, the terms for these too-good-to-be-true deals are rather restrictive. Quoted fares for both domestic and international travel are one-way, but based on a required roundtrip purchase. The tickets must be purchased by August 8 (so you still have a day!) for roundtrip flights beginning August 19, and completed by November 20, 2008. Lowest fares for domestic travel are only good for flights on Tuesday, Wednesday and Saturday.

 

Some sample domestic one-way fares:

$177 - Chicago-[Los Angeles|http://www.travelmuse.com/destinations/US/CA/037/los-angeles]

$124 - Chicago-[Denver|http://www.travelmuse.com/destinations/US/CO/031/denver]

$55 - Los Angeles-[San Francisco|http://www.travelmuse.com/destinations/US/CA/075/san-francisco]

$173 - San Francisco-[New York|http://www.travelmuse.com/destinations/US/NY/005/new-york-city](JFK)

$86 - Washington (Dulles)-[Orlando|http://www.travelmuse.com/destinations/US/FL/095/orlando]

 

Low prices for international flights are only available for travel Monday through Thursday on select off-peak days and travel periods vary by destination.

 

Some sample international one-way fares:

$541 - Chicago-[Rio de Janeiro|http://www.travelmuse.com/destinations/BR/21/rio-de-janeiro]

$319 - Denver-[Munich|http://www.travelmuse.com/destinations/DE/02/munich]

$593 - Los Angeles-[Tokyo|http://www.travelmuse.com/destinations/JP/40/tokyo]

$426 - San Francisco-[Beijing|http://www.travelmuse.com/destinations/CN/22/beijing]

$250 - Washington (Dulles)-Frankfurt

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