Intercontinental The Lalit Mumbai Booking Reservations, Reviews, Information

I had booked and prepaid a package deal for flight and 4 night hotel stay at this hotel through Travelocity in March 07. At first things were o...
Read more

For a five star hotel my stay at Interconetinental The Grand was disspointing. I clearly told them i was taking a midnight flight back home but...
Read more

The hotel is certainly beautiful and relaxing. The 24-hour fitness facilities were nice, and the breakfast buffet was phenomenal. I spent abo...
Read more

The unionized and militant staff do their best to trash the guest's experience. It starts with the front desk manager who tries to up the rate ...
Read more

The hotel is well decorated and inviting. The people and service require an upgrade.1. Employees believe air freshener removes cigarette smoke ...
Read more

as a werterner india is so very different to everything i know...this hotel softened the impact. very western and made the surroundings so muc...
Read more

The interior of the hotel is beautiful; the staff are very friendly. You drive in through security guards, who check the cars (trunk and underneath with mirrors), so you feel safe staying here. The pool is an oasis when you desperately need one. The restaurant provides a variety of food including comfort food for us U.S. citizens like a pasta bar with cook to order pasta creations. I was very impressed with the food and the sauces were wonderful. There is a nice bar and also a cigar shop in the hotel. I thoroughly enjoyed the deep bathtub and separate shower. This location is very convenient to the airport. Only challenge was with the electrical plugs. I had difficulty charging my computer and my other electrical products didn't work even with an high end converter; the hotel offered two converters as well. Be prepared!

The hotel was beautiful. The lobby reminded me of the Marriott in Times Square. The restaurants had wonderful food, and you could get Western, Asian, or Indian cuisine. (After nearly two weeks of Indian food, we were thrilled by the chance for pasta!) The staff were courteous, though sometimes unmoving. For instance, we had a flight that left at 2am, and we requested a late check-out. They were only operating at a 50% occupancy rate, but they were unwilling to extend our check-out time beyond 4pm, even though they did for a friend of ours on the same flight. Also, we had to request a room change because the first room they put us in had springs coming up through the mattress. The second room was nicer, but the bed felt like it was out of an Econolodge and was not nearly as comfortable as the Intercontinental in Delhi.

Excellent

The hotel charged me twice for my room. We sent our desserts back in one of the restaurants (after waiting 40 minutes for our food) because they were terrible and the staff did not even offer to take it off our check. Ended up with food poisoning from the same meal, which made for a miserable flight home. The rooms are nice though. Overall, not worth the headache or price.

Good and expected to maintain the same in future also

I enjoy The Grand. My service at the front desk has never been a problem. The fitness center is nicer than those in other hotels near the airport. Although room service is slow, it is no slower than the hotels in the immediate vicinity.