Relais Pierret Rome, Italy - Booking Reservations, Reviews, Information

We were immensely disappointed in this hotel. Cab driver could not find it, and took us to another hotel with a similar name, the Hotel Castellino Palio Bianco. This hotel is located on the 4th floor, but there is nothing to indicate 1)that you are at the hotel or 2)that you must go to the 4th floor upon entering the building to get to the hotel. You enter into a lobby with a tiny elevator, several doorways to other businesses and no signs indicating that you are even in the right place. The front desk staff was friendly, but each time we asked about something, they gave us bad/wrong information. The hotel has no amenities...at all. (When we asked about internet service we were directed by the front desk to an internet cafe that had been closed down.) We paid a lot of money to stay in a hotel wilth a broken toilet seat and water stained sink/tub/toilet bowl, that was relatively dirty and very cramped. Upon checkout, we were asked to pay in cash instead of a credit card, which we declined to do. The location is convenient to metro station, Spanish steps and the Gardens, but it is way overpriced, poorly decorated and not a good value. There are other places in the area that are much better choices.