Destinations > Mexico > Estado de Quintana Roo > Cozumel > Hotels

Occidental Grand Cozumel Booking Reservations, Reviews, Information

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Avg. User Rating
 (146 Reviews from 1 source)
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$143.87 USD
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Class
4 star
Contact Information

Km 17 5 Carretera Sur
77600 Cozumel, QR
Mexico

52 987 8729730

Amenities
  • Family Rooms
  • Room service
  • Fitness center
  • Swimming pool
  • Restaurant
  • Meeting rooms
  • Non-smoking rooms
  • Dry cleaning/laundry
  • Resort

The Occidental Grand Cozumel is a colonial-style all-inclusive family resort surrounded by jungle and located on San Francisco beach in the Southwest part of Cozumel Island, approximately 14 miles from Cozumel International Airport and just a 5-minute boat ride from Palacar Reef.Hotel amenities include three swimming pools, including a children's pool, two lighted tennis courts, boutique and gift shop, complete dive center, car/motorscooter rentals, spa services, beauty parlor, fax services, tour assistance, babysitting, currency exchange, and laundry/valet service. Onsite dining is available at the Sonora Grill, Los Olivos restaurant, La Hacienda restaurant, and La Piazza pizzeria. There is also a snack bar at the beach club, a lobby bar, and La Mision Bar & Disco.The all-inclusive rate includes welcome cocktails, weekly Manager's cocktail party, all meals and snacks, unlimited premium alcoholic beverages, unlimited juices and soft drinks, wine with dinner, daily activities program, non-motorized water sports, scuba clinics in the pool, kids' club, Big Mexican theme day, gym, and all taxes and gratuities. Guest rooms feature A/C, ceiling fans, balconies, satellite/cable TVs, telephones, mini-refrigerators, coffeemakers, irons, ironing boards, hairdryers, and in-room safes.

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Accommodation Type

Resort with 252 Rooms and 3 Floors

User Ratings & Reviews

Travelocity Reviews (46 Reviews see all) Back to Top

By anonymous
2008-05-04
We stayed for a week. Our room had to be changed 3 times. Air conditioning was poor and the room was damped and smelled. 2 weeks and many washings later, I can't get the damp smell out of our clothes. Very little space to put your clothes away. Food was average - beach was nice as was the pool. Staff indifferent to requests and only did something when we got very angry. Would not return to this resort nor would I go to another Occidental property.
By anonymous
2008-03-24
We wouldn't go again because the food was so horrible. Some of the food was just not even edible. Room was o.k., nothing special. Staff was very friendly.
By anonymous
2008-02-06
My wife and I had a wonderfull time at the Occidental. This was our 4th time in Cozumel, our 1st time at the Occidental. Because I read the reviews, I hope to leave a useful review. Before I describe our stay, I want to briefly explain our position on Cozumel/All Inclusives. I don't mean to start negative, don't expect great food at any All Inclusive. We enjoyed our breakfast, but mostly had lunches and dinners in town. The food in town was great, and at a fair price. If you stay at an All Inclusive, and intend to eat every meal, you won't be happy. If you can afford to plan several meals in town, and the rest at the resort, you might be much more satisfied.As for the grounds, pool, atmosphere, this is the place. It was great. The staff was very friendly. We were concerned about the Time Share pitch, but it was never an issue. The beds were comfortable, every thing was clean and very well kept. It was also very easy to get a chair by the pools or at beach side. We will go back,,
By anonymous
2008-02-04
In 2007 we had a Great Visit. In the Winter of 2008 the Staff was Not as Friendly. We had to stand in line to Eat. The Lobby Bar had gnats and the Room was Not as Comfortable. When we Spoke up to try to Correct our concerns our requests seem to fall on deaf ears. I also left a very detailed report at check-out and we never received any response.
By anonymous
2007-12-02
I can not say enought good things about this hotel. Very clean, quite, friendly. Great beaches, location, rooms, dinning and staff. Already bought another trip their.
By anonymous
2007-11-13
I got much more than I expected from my visit. The food in the buffet areas was fairly average, though fresh and plentiful; but the restaurants with reservations were much better (make reservations early). Other than that, the place was great! The room was pretty lux, grounds were lovely, beach/pool staff were attentive, wait staff in restaurants were very friendly, the activities were very well-organized and directed, the dive shop/water sports staff was great. I'm not much of a "joiner" but the activities staff were very friendly without being creepy or too much in your face, and I ended up participating more than I expected. The only major downside was the obnoxious guys selling timeshare-type vacation plans. I am generally a pretty polite person but they were so rude I ended up yelling at one. If you see a smiling man in a blue shirt RUN AWAY!!! I'm not kidding.
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