Embassy Suites Flagstaff Booking Reservations, Reviews, Information

The best we've found for 2-room units in Flagstaff. Not as fancy as some hotels in the chain, but serviceable enough. Everything worked. Staff ...
Read more

We booked the "Romance Package" and were placed next to all rooms w/kids, so we were woken up ALL night by kids running down the hall, blaring ...
Read more

I travel a lot and usually I love staying in Embassy Suites. This was not a typical Embassy Suites...in fact it really shouldn't carry the nam...
Read more

The hotel was lovely- great view, nice outdoor areas, pool and spa well maintained.The bar was comfy and the food was great. (especially breakf...
Read more

Our "suite" was so tiny that the 3 of us (myself and my teenage daughters)felt claustrophobic. The bedroom had a pocket door (yech) because the...
Read more

We stayed there just this month (August 2007) and I was shocked at how badly managed this hotel was. I had a sick kid and called the front des...
Read more

My wife and I were very impressed, the stay was better than expected. The room was very clean, and yes we left a tip every day. Breakfast was, as ordered, hot, and very good, the cook, friendly and quick. The location was good for all directions of travel. We definitely would and will come back in the near future.

We pulled into Flagstaff late. We had reserved the room the day before. We crashed because it was so late and the minute I got into the bed I could smell a woman's parfume. My husband made the same complaint. The next morning after I had showered and was picking up dirty clothes, etc., I noticed three towels hanging on the back of the bathroom door. I asked my husband if they were his and he said NO. Obviously they were not mine - so whose towels were they. I will never stay at an Embassy Suites again. We complained at the desk and he said he could not adjust the room rate because it was booked through Travel online.

We stayed for two nights. Upon checking in (at around 4PM), the hotel manager tells us that they have no non-smoking rooms available, based on the lame excuse that the travel agancy's requests come through as a non-smoking "request", rather than a "requirement." In other words, the manager simply has chosen to disregard non-smoking room requests from the travel agency members, so if you are a nonsmoker, beware. The days of non-smokers settling for smelly rooms is over! How nice of the manager to decide that our request for a non-stinking room isn't all that important. I can't remember the last time this has happened on any of my travels, anywhere else. Our room smelled of stale smoke, there were cigarette burns in the furniture, etc. Manager offered to move us to another room the second night, but we declined based on the fact that we were staying only two nights to begin with, and moving two teens one more time did not appeal to us. Despite declining this offer, on the second day the card keys to our room stopped working, the front desk said they had thought we were changing rooms so had cancelled them, yet our luggage was still in the room and we couldn't get to it (!?). By the time we got new keys delivered to us so we could get in our room, they had changed their story to the keys had simply de-magnetized (both at the same time, and in separate people's pockets?). The vending machines didn't work. They skipped our room in delivering a paper outside in the morning, the second day. My summary opinion is that this facility could be really nice, but isn't due to the lack of organization, upkeep, attention to important details, and disregard for customer's preferences. The breakfast is good, though.

We were travelling with our two children and splurged on a two bedroom suite. It was perfect, providing everyone with space, privacy and, most importantly, an extra bathroom. Doors closed between each room and the living room in between was big enough to comfortably seat 4.The decor was elegant, plenty of pillows and nice linens. The jacuzzi was small but it was nice that it was available in November.The breakfast was cooked to order and the best of our trip!

Great hotel with friendly and helpful staff. The cooked to order breakfast makes it good value and the manager?s reception drinks in the evening is a nice touch. The living room of our suite was perfect for working or relaxing and the bed was very comfortable. This is an older style building but the d?cor is very interesting and the overall impression is elegant. There are not a lot of eating places within walking distance, but Granny?s Closet (Italian) was good. It has a restaurant and a sports bar. Would definitely stay here again.

Rooms looked well-used, but good manager's reception and breakfast.