The Westin Maui Resort and Spa Lahaina, HI - Booking Reservations, Reviews, Information

The best thing about the Westin Maui is the location and the staff. My family decided to stay here because of the pool area. The pool area was promoted as a hugh water entertainment area. The pool area was not the exceptional place is was promoted to be. There were multiple pools, not one huge one. The main pool area had two slides, both of which were too small for teens. The food, although it was very good, was extremely expensive, which is common throughout most places in Maui. The breakfast cafe next to the pond was unimpressive. The rooms are some of the smallest hotel rooms I have ever stayed in. My family required a roll away bed. We had to push the beds to the walls in order to fit the roll away bed in between the two room beds. The result was wall to wall bed. The bathroom sink was in the sleeping area of the room, which made getting dressed without waking up everyone impossible. The beach and the location made the hotel tolerable. The room was clean, but the elevator and public areas needed some sprucing up. The elevator was very dirty, the hand rails were worn, most of the lights were not working. Definately not what one would expect of a hotel charging 500 and up for a room. WATCH out for the person who calls your room pretending to be a helpful concierge. The person is calling to get you to their front desk so they can give you an appointment time for a time share vacation presentation. I do not have any complaints about offering time share presentations, but I consider this a violation of my privacy as a hotel guest.

This hotel is in a great location. The walking path along the beach offers a great way to get in a brisk walk or jog in the am and the path or beach is the perfect setting for a relaxing evening walk. There are very good restaurants and plenty of shopping within walking distance. The staff was always very helpful when we needed assistance or had a question. The valets never made us wait more than ten minutes when getting our car. The beds were comfortable it would be nice if they were queen size. The refrigerator in the room instead of a mini bar makes up for the rooms being on the small side and can get quite crowded for a family of four with older kids. There is not enough drawer space to unpack and store suitcases. Other than that we loved our stay and look forward to returning someday.

The hotel was great as was the staff. The beach was beautiful. Had a great honeymoon and can't wait to go back!

This place exceeded my expectations. The staff was great. We start 2 different times during the week. The first time, everyone was so nice and we even got an upgrade to a great room. The whole grounds were outstanding. The towel the beds were like heaven. Everyone treated us so nice. The next stay we got a room that wasn't all that great. We went to the front desk and they found us another room the next day and even moved all of out stuff to the room. The only kicker is this place is WAY expensive. Of course all of Maui is, but if I didn't use my Amex points there was no way I could have afforded it. If you have the money this is the place to stay!

Our family decided to take the vacation of a lifetime and travel to Maui. We selected this hotel after careful consideration amount several options on this beach on the island. We book several activities off property and they were wonderful as was the pool area of our hotel, however our room left much to be desired. First it was very SMALL.... We were on the 8th floor in the main building facing away from the ocean, and while the view was still very nice, it was very TIGHT ACCOMDATIONS for 2 adults and one 13 year old daughter. You almost could not walk in the room, and we had to move suitcases several times a day just to get around and gain access to our cloths (only had 3 cases). The bath area was mostly in the bedroom, with a small room with the shower and toilet that was ill lit and therefore hard to see when showering. The room was also very noisy. We never discussed our dissatisfaction with management probably because the few times we triied to get answers to questions about the island it was hard to get anyone's attention. Now we're thinking about maybe going back in the next few months and I'm pretty sure we will NOT stay here next time.

If you stay in the center building, the rooms are very small and cramped. It appears that the rooms seem to be pretty old were just updated with some furniture and wall paper. If you leave the sliding door to the balcony open and close the screen, baby lizards will enter your room and I stayed on the eighth floor. The hotel staff didn't have an explaination of why we had roaches under the sink. I am talking about the smaller roaches that infest urban homes folks - it gave me a false sense that the room was actually clean. There were 4 times where my room was not cleaned until 5:00 pm. The Westin actually gave me a 180 credit because I could get refreshed in a dirty room and was not able to attend event at another hotel. I do admit that the food is great and that the hotel is in a great location for entertainment. The pool was fun.

With programs designed for both business travelers and families, this property takes service seriously. Business travelers can take
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