By
anonymous
2008-07-25
We had a party of three, including two Catholic Sisters, one of whom was elderly. Our check-in time was 3 p.m. We finally got our rooms at 8 p.m. We had tickets to the St. Louis Cards game at * each and arrived at the game in the 5th inning. We had made a long trip and the Sisters had to go their room to freshen up prior to attending the game. The explanation at the hotel front desk was simply "we have a convention here this week." Confronting the manager the following morning, his answer was the same. Unbelieveable poor planning of the hotel. The overall attitude of the staff was essentially I will never stay in a Millenium run hotel again.
By
anonymous
2008-07-03
Our room smelled so bad it gave me a headache our first night-not paint fumes. The carpets were so dirty I had to wash my son?s feet before he got in bed every night because they were black. The wall paper was peeling and the carpet was buckling causing us to trip. The hotel does not operate adequate parking for their guests, their lot was full and our friends? cars were broken into and motorcycles stolen at the lot the hotel referred. There were even 3 mini bikes stolen from in front of the lobby. Both pools were green. Their shuttle service is not guaranteed - we were stranded with 11 children plus adults after a parade and after being told we would be picked up again with a simple phone call. We were within the 3 mile rule and they had 3 drivers on premises with no calls on their route until 15 minutes after we made it back to the hotel. Our friends did not get maid service and ours was questionable. At checkout, they tried to charge for parking in their garage when their garage was not used.
By
anonymous
2008-06-21
This hotel is not good at all. They have recently renovated the north tower. I was in the South tower (the smaller one). When I called and asked if there was a business center I was told there was not. And there was no way for me to use the internet other than pay for it in my room. Other hotels my co-workers stayed in offered free wifi. There was only 2 accessible outlets in the room one of which was so old it was not functional. The plug would actually fall out of the wall as soon as you let it go. The bathroom was not up to snuff at all. Everything about my room made me feel renovations were necessary. If you are planning to go to the arch or the landing (for food and drinks) during your stay you would do much better to stay in the Hyatt down the street or even the drury inn. For Cardinals games you would be better off staying at the Hilton or really anywhere but here. Overall it was a bad experience in the South Tower. The common areas over toward the North tower are pretty nice, I only with the portion of the hotel where I was staying was as nice as the common areas. Hope this helps.
By
anonymous
2008-06-04
Downtown is not vacationer friendly at all. This hotel is not what they advertise here. All the images are from the new tower, if you book standard, you will get the small older building which shows its age badly. Slow drains, nasty feeling floors, filthy walls. We had to change rooms because the first was horrible, the second was a little bit cleaner, but the afternoon/evening desk staff were less than friendly. You can upgrade to the newer tower- for a charge. The bathrooms are tiny, we asked for one a bit larger as there were 3 of us and were told all of them are the same unless we upgrade to the other tower where we would get a vanity shelf. The restaurant had a nice view, the food was good- of course overpriced as expected- however, went through 3 different dirty bread plates- finally quit sending it back, just set it aside. Public transportation is useful, but you need to do your homework and ask bus drivers their destination before boarding. If you are not renting a car, stay near a metrolink station, which can get you to any bus you may need. Many of the attractions are really neat, but they are so spread out over the area it makes it difficult to get much in over a few days. And stay aware of your surroundings, it's really easy to get lost and in a bad neighborhood. Actually had a man approach me and tell me to go back because I was heading toward trouble, he had been robbed at gunpoint the night before a couple of blocks away. We won't go to St. Louis again.
By
anonymous
2008-04-19
Had no hot water for morning shower. Indoor pool was tiny with no towels. Bathroom had no counter, had to use back of toilet for makeup/curling iron.
By
anonymous
2008-01-26
We stayed in Jan 2008. First, parking is 16 per night. We stayed in the south tower. The room had a bad musty smell. There were water stains on the ceiling. There was no fitted sheet on the bed. Only a flat sheet which ended up slipping off in the middle of the night so I was sleeping on the mattress. The tub drained so slow, you were ankle deep in water when you got done with a shower. Im sure the place was nice 50 years ago, but today it is really outdated and nasty. Just a really dirty feeling to the place. We went down to eat dinner at around 6:00 and the restaraunt was CLOSED! I would never ever stay again.