The Westin Crown Center, Kansas City Booking Reservations, Reviews, Information

The Westin Crown Center is attached to Crown Center Shopping area where there is shopping and dining galore. For kids, there is the Kaleidoscop...
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Hotel was loud with train across the street with a patio door that didn't seal out noise or draft. No hot tub for 169 a night , overpriced mini...
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The check in to the Westin was very easy and quick. The enterance was just as pictured on the internet. The parking was also easy and was app...
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We had roaches in our room. We got moved to a different room where the balcony was closed off and the drain in the tub would not stay open. Our...
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This hotel is absolutely horrible. My coworkers and I are forced to stay here for continuing education due to management policies. We have en...
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We got our room on priceline for an amazing price so we cannot complaint. However, I would not pay $200+ for a room in this hotel. Also, they...
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The hotel itself is very clean and the bed is very comfortable. Be careful when you are checking in, they are very confusing about what the cha...
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DO NOT STAY AT THIS HOTEL. THEY RUINED OUR HONEYMOON. >>Gouged 13/DAY Parking (above area market) 10/DAY internet and 5/DAY Pool/Fitness (not charged by other hotels in this market...call and see). >>We ordered the 1 vegetarian item the restaurant menu had. 15 minutes after our waiter disappeared, the chef came out and told us they were out of it. we were then charged for juice/coffee we didnt drink since we went somewhere else. >>We were given a tubless handicap access room next to an ice machine that woke up us at 7am every day, on a dry floor where we could not have alcohol and when we got to it, the minifridge was half-empty. >>what are their four stars for? it sure aint: >>VALUE (endless amenity charges/gouging) >>DINING (one vegetarian item they were out of, disappearing waiters, wrongful charges) >>SERVICE (unrestocked minifridge) >>CONSIDERATION) (horrible room)

I have stayed at a Westin hotel before and I enjoyed that experience so I was looking forward to this stay and I was not disappointed. The front desk staff was very efficient and helpful. They gave us recommendations for a good sports bar nearby so my husband could watch his beloved Nittany Lions play. Our room was very clean and of course, the Heavenly bed was "heavenly." I liked that there were many restaurant choices in the hotel as well as an apothacary since I forgot my toothbrush. Although our stay was very quick, it was thoroughly enjoyable.

Arrived early, initially no rooms available, checked with desk staff after working for awhile in the lobby (wireless hotspot, lightening fast). The clerk said, "You must be bored to death. I can offer you an upgrade." I answered that I was fine and that I did not wish to pay for an upgrade. He then said that he was offerening me an upgrade at no additional charge. I was put in a 17th floor suite with wrap around windows and a beautiful view. Quite a nice stay. The only downside to the stay was that there was an additional charge for using the fitness center. I may be a cheapskate, but that seemed odd and inhibited me from using the facility.

We had a terrible experience at this hotel. The cleaniness of the room was bad. Dirty towels were not picked up when housekeeping 'cleaned' the room. Used coffee cups were not disposed of and we were left with no clean coffee cups when we returned to the hotel at night. The bar was obviously understaff. It took 30 minutes to obtain a drink and another 30 to receive our food. Rugs in the hallways were frayed. All in all, this is a one star hotel for a much higher price. We have stayed in other Westins and would never stay here again.

Glass hallways connect you to Union Station (must see) and the Hyatt Hotel. You can wander around without worrying about the weather! The fountains are beautiful - Crown Center (which we overlooked) has musical, dancing water on the hour. The attached mini-mall had wonderful shops and a food court. The WWI Museum next door is great! The room was spacious, clean and inviting. Staff went out of their way to be gracious. Housekeeping did a wonderful job. I will go back.

This hotel was a throwback to the 70's. Though well kept, its age was obvious. The beds were comfortable but other than that the room was tired. The curtains were sun baked and falling apart, the comforter on the bed had pen marks, the bathroom lacked cleanliness, and the carpet was dirty. It could be a great place but it needs some TLC! Not worth the price per night.