Sheraton Suites Country Club Plaza Kansas City, MO - Booking Reservations, Reviews, Information

My stay here was alright.I didnt like the food and if you ask me its much to expensive.I had to pay for my stay and then everything else was ex...
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best hotel ever...i loved it! best place to stay because it is so close to all of the shopping...it's right on the plaza. i definitely recommen...
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Sheraton Suites is one of the best places to stay if you want a romantic weekend away from home. The room was elegant and the location is amazi...
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Reasonable rates and great location. You couldn't ask for a better place to stay on the plaza. I stayed here for a business trip and I was very...
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The Sheraton is conviently located on the plaza, nice accessible parking gargage allows you to get on and off major streets without getting los...
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good value-if you book through yahoo, within walking distance to shopping and great restaurants within country club plaza.The beds were as slee...
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The Sheraton Suites on the Plaza is in a fantastic location, but the hotel is getting a little run down. It could use some updating, but it was totally sufficient for our girls' weekend away. Our hotel was fine, but the bed creaked (obviously old) and the bathtub looked filthy. By Saturday, we realized why the bathtub looked so filthy . . . the hotel was busy re-surfacing the dirty-looking tubs. Unfortunately, our hotel room smelled like nail polish remover and it was quite strong. The hotel staff courteously told us what was going on, but there was nothing they could do about it. I know repairs and updating are a must with hotels, but their method of ventilation obviously didn't work. We just got ready as fast as we could and got out of there to shop and have fun! I will say this: the hotel staff was wonderful, helpful, and friendly. The valets were really fun and extremely welcoming. That made it so fun to pull up on a girls' weekend and start off on the right foot! I would stay here again, but hope the Sheraton does some much-needed updates to their rooms.

What a disappointment! This place has serious issues! We were really looking forward to staying at the Sheraton at the beautiful Country Club Plaza. I think BECAUSE they are on the plaza they don't think they need to provide customer service. The check in person was rude to start. The air conditioning in the room didn't work and when we called the technician, they took out a filter with at least 1 inch of black dirt on it. It was gross. Oh, they didn't bother to replace the filter. The TV's are old and only have 8 channels. I don't know about you but 1 channel of ESPN doesn't keep a husband happy. Everytime I used the ladies room in the lobby (on different days) they didn't even have any towels in any of the 3 dispensers. On the plus side the housekeeper who brought the hangers was great and the doorman who helped with directions was excellent. Some of the other people in our party never got their rooms made up. They told them they were making up rooms for new guests (what about the ones staying there). I think the Sheraton needs to take a serious look at management - the staff is totally unmotivated! I had to get an extra room at the Marriott down the street and they shined! Wish we had stayed there!

My bill was charged 3 times different amounts, and upon check out the just added total to one of the charges and left the other ones sitting there called X, he said it was not them it was my bank but it was them instead of releaseing all three they just added all to one charge and the other two were left on hold, the called back to explain to him what happend and what he needed to do to get our money back he said i have fire and hung up, I called back the front desk clerk said there was a false alarm and that the Gm was taking care I asked if it was X she said no and so I called corporate and they are now handeling my refund since X and the staff at the hotel has too much to do to helf there guests.

Roomy suites, excellent staff and service in dining room. Located in Plaza area with a great variety of dining and shopping.

This is not a hotel for those without patience. The hotel staff is slow in responding to requests, even simple ones. The restaurant menu is very boring and expensive. I went for a martini and after it was ordered and prepared, they advised me that they had no olives... The front desk clerk seemed perplexed when I requested a phone directory that was not in my room... The shower had such low pressure and heat that my husband and I each felt less than fully rinsed after a shower... need I say more?

I recommend staying at the Sheraton. It's a great value for the location. Just don't eat there & also, be prepared to pay 9 parking. Breakfast buffet was pricey & the food was very old. The service was lousy although they weren't busy We did end up getting it for free in the end.The rooms were very nice despite what the others reviewers say. My guess is that they've been recently remodeled. We were very pleased with the room & hotel overall. The front desk help was very friendly & helpful.

My wife and I enjoyed our selves when we have a weekend out together. Room service was very nice and helpful when we ordered something to eat. ...
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This is probably the best hotel around. Super value, great customer service and the food is to die for. This hotel has everything you could p...
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This hotel is extremely pet friendly clean up to date, and in a very attractive setting. In addition the General Manager is a fantastic operat...
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For tasty American fare, discover The Gallery: Art, Restaurant and bar. Choose from steaks, seafood or pasta and enjoy the art that adorns the ...
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Each room features a large desk and Sweet Sleeper bed with a custom plush-top mattress, fleece blanket, duvet and five fluffy pillo
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