Embassy Suites Cleveland - Downtown Booking Reservations, Reviews, Information

We were familiar with Embassy Suites in other cities and expected this one to be comparable - open atrium, pleasant ambiance, etc. Not so! Whe...
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When we checked in, we discovered half-empty beer bottles on the window ledge of our supposedly clean room. The beer was still cold and frothy!...
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This place had trouble cheking us in even after we made a reservation, but they upgraded us to a presidential suite so it was worth it. We didn...
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I took my 16-Year old son to Cleveland for the weekend at the end of December to see his favorite NFL team-The Browns play.We chose Embassy Sui...
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The service at this hotel is horrid. Granted my family is probley not the typical people that might stay here,but we were in town fro the India...
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So I thought I'd take the family to Cleveland to visit the Rock HOF and a few other places. Since I also stay at Embassy Suites when travelling...
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Our stay was great. Hotel was classy and clean. Check in/check out were smooth. We ate at the hotel restaurant the first night. Service was friendly and efficent. The food was delicious. Not too expensive either. We did not use the pool w/adjoining hot tub or the work out facility but we stopped in and took a look and both were nice areas. Also the pool has an adult swim after 10pm till about 12 midnight. The room was divided into two rooms and a small kitchen area. Very nice. Lots of space. We ended up with a king sized bed and two balconies. The bedroom and livingroom each had a 32 inch HD LCD television. The kitchenette area had a nice size refrigerator, sink and a microwave. Linens were crisp and clean and pillows were nice and fluffy. If I had any complant about the room it would be a strong odor from smoking. We asked for a smoking room because we smoke obviously, but the room when we first arrived smelled very strongly of cigarette smoke. Perhaps they could use some fabreeze or something. We had to open the balcony doors to releave some of the odor. Also internet is not free. There is a charge of 9.99 for 24 hours. However, we have a wireless card and there were so many signals from nearby buildings we just hopped on one of those. One of the best parts of our stay was the complimentary made to order breakfast every morning. There was also a managers reception/ happy hour thing with free drinks but we didn't make it to that. Parking was also not bad. If you park yourself it was only 8 a day. Would definately stay there again. Highly recommend.

We really liked this hotel. The rooms were large and clean with all the amenities we needed. They have two nice flat screen TV's in the room. The free breakfast was great in the morning, with omlets made to order. The shuttle service was great, it took us to the Rock and Roll Hall of Fame and to a concert and all we had to do was call and they picked us up within a few minutes. The drivers were always pleasant and helpful. The only negative about the hotel is the parking situation. They do not have any signage in the front of the hotel as far as where to park to check in/out, and where to go for valet. I have an SUV and it wouldn't fit in the parking garage (6'2" tall) that is nearby which is also where they park the valet cars. I had to park across the street in a different parking garage, which ended up to be cheaper anyway. There wasn't much shopping in the area of the hotel. There was a small cooridor next to the hotel that had a coffee shop and a small grocery store that we utilized. I would recommend this hotel and would stay there again if we ever find ourselves in Cleveland again.

Great Shuttle Service and Rooms. The valet service is awful. Takes forever to get your car. Not nearly enough staff. Not enough elevators long lines for those as well. Breakfast staff, restauant, and managers reception very friendly and accomodating. The pool/hot tub was a nightmare. We went during "adult swim" (over 21) time and it was full with teenagers. We were told by staff we would have to wait 20-30 minutes for towels to be ready, even though the staff person had 2 in his hand --he was saving for someone. The hot tub was not at all hot, and was very dirty. Our eyes were burning when we got out--we're guessing there was too much chlorine in it.

awesome hotel for the price, within walking distance of Browns stadium

Clean Huge suites, Fully remodeled with separate bedroom and living room, It was so clean and felt like I was at home. Dark cherry wood furniture, Bathroom was spotless. Would highly recommend.

conveiently located. third stay. Service was better this time. Clean and spacious. Courtesy shuttle was great