Sheraton Read House Hotel Chattanooga, TN - Booking Reservations, Reviews, Information

During our recent stay at the Sheraton Read House we encountered the following problems; 1) We were denied bell service and help with our lug...
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The front desk was not the friendliest people. When you asked something of them, you could tell that this was their job, that they didn't reall...
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Front desk staff was rude. We requested an early check in because we were attending a wedding. Could not give us the room until 3pm. We had ...
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Cleaniness in our room was sloppy and none of the cleaning staff spoke english ,the head housekeeper was rude when we tried to convey our disp...
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Very nice old hotel. Rooms are a bit small, but clean, comfortable, and nicely decorated. The front desk & valet service was friendly and eff...
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I couldn't get a wink of sleep. Didn't know about the ghost stories until after returning home, but it makes sense given its historical aspect....
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The room was OK, but not what I was expecting. The pictures of the hotel are very misleading. The pool was only average, nothing like the picture. This may sound strange but the rooms have seriously loud toliets, you can hear your neighbors toliet flush in the middle of the night. We did not eat at the restaurant or get room service. Would not stay there again.

This hotel is DEFINITELY NOT WORTH YOUR TIME. My family and I were so excited to stay at this hotel last week, only to live a nightmare visit. I made reservations a couple of weeks in advance for a long weekend for our family which includes 3 girls, two of which were 9 and 7 years old. I called the day of our scheduled stay (around 4pm) because I knew we would be coming in late (9pm) and wanted to ensure that we would have our room and to make sure the room arrangements were for proper amount of beds etc. The front desk worker,who answered assured me we would be fine. We drove and made it at the sched time. When we arrived they informed us they had no rooms available for us. According to them, some of their visitors extended their stay. They said they would be able to make room for us the next night, but if you have ever traveled w/kids you obviously do not want to be moving rooms all weekend and we already were having to find another place. Every other hotel we previously considered staying at was now full. They offered some rooms across town, and offered to pay for the one night and discount (Not COMP) our second night by half. When pressed about the reason they gave our room away, they stated some visitors has extended their stay. We asked why even have a reservation system if it doesn?t guarantee a room and what it came down to was that my rate (* discounted rate) was not as valuable to them as a */night rate they charged the people staying in our room. I am a frequent traveler but have not stayed at Sheraton in over 10 years. Guess what? With this reservation system and pitiful treatment, I will never give them anymore business either. Long story short, the manager on nights was rude, offering the bare minimum and because we confronted them they did not want us there at all. Our kids were crying, and they did not understand why we made reservations, yet couldn?t stay there?. It was sad and unbelievable and then a smack in our face to offer to only discount our room on the second night, for all that trouble. The hotel we took with the only room across town was a no frills Staybridge Suite, which was the absolute joy of our trip. They were absolute angels to us, the rooms were more like a condo, and the staff went out of their way to accommodate. If you are looking to stay in the Chattanooga area and have kids, DO NOT STAY AT REED HOUSE BY SHERATON. Another family had a horrible experience at Chattanooga Choo Choo as well. We stayed at Staybridge, they did too and our children went home happy. As for Sheraton reservations, I have had many occasions where I have wanted to extend my stay with many hotels over the yearsd and of they are full, it is always the same story? ?sorry other people are checking in tonight, and we don?t have a room.? And you know what? I understand, because I would never want to put a family out of their room they reserved and ruin their vacation plans the way this hotel did. PERIOD.

We decided to take a quick trip to Chattanooga and while doing research online I discovered the Read House. It had lovely photo's- good review and was sold out. I tried Travelocity and they found me a room. I was very happy - after I checked in and I was not as happy. The location was not great for a familyw/ children and the pool was tiny, loud and there was water spilling everwhere. It was slippery and dangerous. The room was fine the bathroom tiny and the shower could have been cleaner. The lobby was very nice and breakfast was fine. I would not stay here again on a family trip.

Reservation was lost!Option was a smoking room w/2 beds(resevered ns king suite) Clerk &manager were very rude.Twice while checking me in,clerks would stop & check in airline flight crews that had arrived after me! After 20mins of check-in time went to a flithy room,hallways were not vaccuumed in days.Room had a completely mildewed shower curtain,dirty carpet,a dog in the room nextdoor barked all night&day! Demanded a refund the next afternoon(which i received) & moved hotels. Dont let the nice pictures of the hotel fool you! Should lose the Sheraton Flagship

Reservation was lost!Option was a smoking room w/2 beds(resevered ns king suite) Clerk &manager were very rude.Twice while checking me in,clerks would stop & check in airline flight crews that had arrived after me! After 20mins of check-in time went to a flithy room,hallways were not vaccuumed in days.Room had a completely mildewed shower curtain,dirty carpet,a dog in the room nextdoor barked all night&day! Demanded a refund the next afternoon(which i received) & moved hotels. Dont let the nice pictures of the hotel fool you! Should lose the Sheraton Flagship

The outside of the hotel is beautiful and the lobby and public areas part of the older hotel and are very interesting to look around. Our room, however, was in the newer part and the walls were so thin. We had a door in our room for an adjacent room and it was so noisy. Slept horrilby. Beds and pillows are down and feather, if you are allergic, WATCH OUT! The shower curtain was thin, dirty and flimsy. If you stay don't get a room with a adjoining door in it. The Starbucks was the only nice part about it. We will stay at the Chatanoogan next time.