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Universal Studios Florida Orlando, FL

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TravelMuse Reviews ( 1 Review ) Back To Top

Smokey13
By Smokey13
April 17, 2009

Universal Studio's Staff needs training in manners and cater a little to the disabled

We have been Premier Pass holders for 2 years and our Daughter and family came to visit and we went to all the parks in Orlando but Universal, so I told my husband who is disabled that the day they leave we will go to Universal for a few hours and head home, please keep in mind we have been to every park already in Orlando with no problems and they give the disabled a handicap fast pass to all attractions, well be go to Universal and we park a long way a way because of not enough handicap parking, we get up to the check point and we have a cooler that has a hard plastic container in it where one side we can put his medicine that have to be kept cool and four drinks, this sits down inside his walker seat and the lid has to be cracked open about 2 maybe 3 inches because of the height, well the one security guard said we have to leave the cooler or go put it in the car we tried explaining to them the situation and another guard comes up and says" Whats your problem" well that set us both off right there and we asked to speak to a supervisor and the supervisor goes gets a small cooler they sell that would not even fit my husband's medicines in one and he says you can take as many of these as you want or can in to the park, my husband spoke up and said I cannot let my medicines get wet and he says "That is not my problem" then I said those leak we have try bigger ones already and they leak and again "That is not my problem" so we go to put the cooler back into the car and we were going to leave when I decided to call the number on the back of my card and who ever answered the phone, said the best thing you can do is while you are currently at the park is to come speak with a supervisor, so we put the cooler in the car and headed back in we get to that same line and a Sargent comes up and says they cannot go into the park with that cooler and he point to the seat on my husbands walker, my husband got so mad and turned to that boy and said "Son, who best go mind your F______ business and leave me the F______ alone and then two others went to get smart and my husband shut them right up, he was so mad I have never seen him like this. We get to guest services and a supervisor comes out and we said we want to get our money back on our passes since the last time we were here and she said we can not do that and wanted to know the story, so we told her everything above and she said that are our rules, and that they do not have the line for handicap anymore that they have to purchase the fast pass like everyone else and that they are the only ones around that is ADA compliant, well this ADA compliant, I sure hope the rest of the parks don't go that way because they bend over backwards for the handicap, needless to stay they said they only thing they can do is give us a free day of fast pass and cancel our membership. For all that is handicap, beware of Universal Studios, but yet a mother with a child can take a big bag, a big cooler and back backs are being taken in and we watched so many much bigger bags being taken in. I am going to fight this to the US Supreme Court, if I have too, there was no need of the embarrassment, hassle and humiliation that they put us through and wasted 3 hours of our time.

yelp Reviews (17 Reviews) Back to Top

Jessi D.
(Rating: 3.0) By Jessi D.
May 22, 2012

Rip Rocket Roller Coaster is a great idea mixing a sound system pick your music theme touch screen with the adrenalin pumping dips and spins. This ride does...
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Amanda O.
(Rating: 2.0) By Amanda O.
April 1, 2012

I am surprised at all the positive reviews for this ride. You get to pick your own music but you can't really hear it, and there are some good drops but...
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Alexander C.
(Rating: 5.0) By Alexander C.
February 21, 2012

I love this coaster. I am not a roller coaster kind of person, but this one was so smooth and fun, I actually liked it! The only part that really freaked me...
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Reviews (see all) Back to Top

By Katelyn L.
2009-08-07
Awesome place! Love the rides and always remember to bring extra cash!!! Its a must because you will need it!
By Louise E.
2009-09-25
brilliant.
By Marc C.
2009-09-03
absolutely perfect

Yahoo Travel Reviews (100+ Reviews see all) Back to Top

By A Yahoo! Contributor
2009-01-02
Not Worth Your Time or Money
Universal Parks were a huge disappointment. Crowded I expected. Dirty parks, unfriendly workers, a mile walk before you ever even entering th...
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By Martin
2008-11-04
Heat and Lines
I went in July and spent hours waiting in different lines for the various contrived attractions. The heat was oppressive, and by the end of th...
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By fayeisgay
2008-10-06
way too over dramatic
universal studios does have long wait times but it's a theme park with people coming from all over the world what do you expect less than an ho...
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By A Yahoo! Contributor
2008-07-15
awsome!!!!
it was amazing!!!!if only they were open 24 hrs a day!!!!!
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By jesusfreak41685
2008-07-01
Orlando for Thrill-seekers
First of all, I am a Disney man. I love the experience of it all, the way the stories go with the ride and the overall "magic" of the parks. ...
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By A Yahoo! Contributor
2008-06-27
A very mature, realistic and fun park
Universal is a very good place for families to go. The rides are fun for kids and adults. If you belive in anti-ageism; like me, you'd love to ...
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CitySearch Reviews (12 Reviews see all) Back to Top

By angel4711
2007-07-16
Best theme park EVER!
I live near Tampa, but wouldn't go to Busch Gardens if someone gave me a free ticket. I'd pass up any other park to be able to go to Universal ...
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By Contributor
2006-11-26
Experience the wonder of movie making with an array of fun, interactive adventures.
In ShortEnter the theme park through giant iron gates and be immediately transported onto Hollywood Boulevard and Rodeo Drive, the trendies
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By cgsam2
2005-11-14
Orlando Beer Festival at CityWalk=waist of money
THIRSTY? After attending the 7th Annual Orlando Beer Festival, I am definitely still thirsty. This is due to the fact that there were twice as ...
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By plaurel
2005-07-13
Awesome Park
The rollercoasters & 3D rides are so thrilling that words cannot describe how awesome they are. So much to look at and do for the whole fam...
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By rlalf
2003-07-17
Great Rides, Little Atmosphere
The Universal Studios designers certainly got one thing right--the rides. Too bad they didn't realize that theme parks are more than just rides...
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By Crissy7682
2003-03-25
Awesome!
Ever since going to Universal the first time I have loved it, my favorite ride is ET. There is more than enough to last a full day, even a ful...
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