Amenities
Between miles of pristine beach and gardens inspired by the romantic grandeur of Versailles, One & Only Ocean Club is on the eastern end of Paradise Island, a 40-minute drive from the Nassau International Airport. Featuring eight Balinese-style private treatment villas with open-air gardens, Ocean Club Spa offers a full range of natural treatments and products. The hotel also has a fitness center, private beach with beach attendants, outdoor pool, four tennis courts, and the 18-hole, par-72 championship golf course with pro shop and clubhouse. Guests can enjoy complimentary access to Atlantis facilities, as well as Aquacat and Hobiecat sailing, snorkeling, aqua bikes, paddleboats, kayaking, and bicycling. Guest services consist of airport transfers, butler service, daily fruit bowl and afternoon champagne and strawberries delivered to guest rooms, laptops available for guest use, nightly turndown service, shoeshine service, CD and DVD library, thrice-daily maid service, laundry and dry cleaning, and dining and recreational planning and reservations. All accommodations feature private balconies or terraces, central air-conditioning, indoor and outdoor ceiling fans, DVD and CD players, satellite TV, safes, Internet access, service bars, marble bathrooms with double sinks, bathrobes, signature soaps, and toiletries.
Not nearly as good as it thinks it is
We had high expectations of the Ocean Club but sadly we were let down in most areas. Mainly these were on the personnel side, but catering was pretty woeful too. From the initial 'sniffy' welcome from reception (how dare I have a "Voucher" from a tour operator) through to the lack of response from our personalised Butler service, the staffing was well below what you would expect from a hotel of this supposed quality. Our room overlooked the reception drop-off area and until midnight we would listen to the endless roar of shuttle busses coming and going, and the hotels SUV service slamming doors. The room was nice, although the air conditioning was deafening and impossible to sleep with it on (I mean DEAFENING!). The Butler service is suposedly there to make your stay more enjoyable - we just found them to be obtrusive, and the daily session of 'selling' the hotel dinner options to us was tasteless. However, one day we gave-in and had Dinner in the "Dune" restaurant. Not a mistake I'll ever make again. The Butler who had spent so long trying to get us to dine there had failed to give them our names - just a room number which was eventually found, The table wasn't ready until 45mins after the booked time, and my meal, a * steak was so tough I had to send it back - no apologies from anyone other then the junior waitress - though the price was knocked off the * cost (for 2). I've had better meals in Denny's. It's fair to say the grounds, beach and general surroundings are exceptionally beautiful though - and the grounds keepers deserve recognition for doing such a great job. All in all my recommendation would be to look elsewhere.
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