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Royal Palm Way
Lucaya,
Bahamas -
242-373-1333
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Accommodation Type: Resort
Hotel Size: 478 Rooms , 5 Floors
Make reservations
Amenities
- Family Rooms
- Fitness center
- Game room
- Swimming pool
- Business center
- Restaurant
- Meeting rooms
- Non-smoking rooms
- Dry cleaning/laundry
- Resort
- Golf
- On beach
Our Lucaya Reef Village is located on the Grand Bahama Island. With three hotels, this seven-acre beachfront vacation is located approximately six miles from Freeport Airport.Hotel amenities include outdoor pool, waterslide, access to beach, tennis courts, two 18-hole golf courses, volleyball court, spa, fitness center, sauna, steam room, whirlpool, putting greens, business and conference center, concierge services, complimentary parking, luggage hold, safe deposit boxes, a sundry shop, tour desk, babysitting, and laundry and dry cleaning valet. Children have access to the playground and a children's pool. The hotel has 14 on-site restaurants and bars including Barracuda's 1950s-style diner, Portobello's for Italian food, buffet dining at Willy Broadleaf's, the Lighthouse Pointe lounge, the Havana City Cigar Lounge, andProp Club Sports Bar. 24-hour room service is available. There are 517 rooms at the Sheraton. Non-smoking rooms and rooms equipped for the physically challenged are available upon request. Standard amenities include air-conditioning, alarm clock radio, coffeemaker, dataport, desk, hairdryer, in-room safe, iron, ironing board, mini-refrigerator, telephone, and television. New casino features 35,000 square feet of gaming space outfitted with 400 slot machines, 21 game tables and a 110-person bistro and bar.
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Trip Advisor Reviews
( 100+ Reviews see all
)
Top 
A wonderful location but service is awful
A huge resort complex on the beach with lots to do. But not particularly restful given the long wait for everything during spring break. The se...
Perfect!
coulndnt ask for better great beach close to everything won 200.00 at the casino stay here!!!!!!!!!!!!!!!!!! more
Loved the location, Great Value
My husband and I stayed at the Sheraton for 4 nights. It was our first trip to the Bahamas. I loved the Sheraton in that it only has three floo...
Good value getaway
My boyfriend and I stayed at the Sheraton for only one night. We came to the island via the Discovery Cruise lines. We did our homework and rea...
Was Pleasantly Surprised after reading previous reviews!
We spend 6 nights in the newly re-opened Sheraton Resort from Feb. 18th thru 24th. The hotel was busy, the beaches were beautiful, everyone was...
Beautiful grounds but disappointing facilities
My fiancee and I just returned from a 4-day trip to Grand Bahama. It was our first trip to the Bahamas and we cannot compare it to other resort...
Travelocity Reviews
( 38 Reviews see all
)
Top
Our perfect wedding/vacation
We were alittle skeptical when we decided to plan a destination wedding, we were not sure how it could be planned from so far away. We live in Pa, and decided on the Bahamas. After months, and months of searching for the perfect location, we settled on the Sheraton at Our Lucaya on Grand Bahama Island. We read through many different reviews, some bad, some good, but in the end it was best suited for us. We needed a hotel that could accomodate us, and the guests who would be attending our wedding. We also wanted an all inclusive hotel, so the Sheraton it was. After booking the trip we started finding reviews on the Sheraton, mostly bad reviews, saying how bad the food was, how the pool huts never had towels for the pool, problems with the air conditioning, no hot water in the bathroom,etc. We became very nervous about the experience us and our 15 other guests who were also booked at the Sheraton would experience. I am happy to say, we never ran into any of these problems. From the moment we arrived at the hotel we had nothing but pleasant experiences. We were there for our wedding, and were treated to an upgraded oceanview room(at no charge) , which was breathtaking. The locals were so friendly, everyone said hi! The food at the hotel was great, we were happy to find out when we arrived that there were actually 5 restaurants included in the all inclusive plan, our travel agent told us there would only be 3. We spent most of our nights at the Prop Club..I highly recommend this restaurant/bar. All 17 of us found ourselves out on the deck eating dinner, and having a few drinks each night. The staff at the Prop Club went out of their way for our large group each time we walked through the door, one waitress in particular, Dell, was the best waitress I had ever met in my life, she actually attended our wedding, she got along great with all of us, we were sad to leave her! I am so glad we took a chance on this hotel. The pool and beach were beautiful, never a wait for towels, always something to do. The only disapointment we found was 2 of the nonmotorized water sports that were included in the all inclusive package, in order to do the hobbycats, or windsurfing, you needed to take classes to learn how to do it if you were not experienced, one of the classes was *, while the other was *, we decided against it since we didn't want to take time out of our day to attend these classes, there were other things we could do. Basicaly we spent our days on the trampoline, kayaks, boogie boards, and did the snorkeling, these activites were alot of fun. And of couse they had motorized sports that could be done for a fee. There was something there for everyone.And the Sheraton itself, it felt so great everytime we walked through the door after being out in the hot sun, the air conditioning was better then any other hotel we had ever stayed in. We arrived in the Bahamas 4 days before our wedding, and had the best time of our lives. Our wedding day was better then either of us ever thought it could be. Reverend Woodside performed our ceremony, I highly recommend him, he went out of his way to make our day beautiful and special. If anyone is looking for a Minister to perform their ceremony, Reverend Woodside is the guy to talk to, we even received our professional video before we left the island, you can't ask for better service then that! All in all, this was the best decision we ever made, we will definitely go back to the Bahamas, and stay at the Sheraton. July is their off season, it was a great time to go, not too many people. We wanted to go back the second we got in the taxi and pulled away!
Our perfect wedding/vacation
We were alittle skeptical when we decided to plan a destination wedding, we were not sure how it could be planned from so far away. We live in Pa, and decided on the Bahamas. After months, and months of searching for the perfect location, we settled on the Sheraton at Our Lucaya on Grand Bahama Island. We read through many different reviews, some bad, some good, but in the end it was best suited for us. We needed a hotel that could accomodate us, and the guests who would be attending our wedding. We also wanted an all inclusive hotel, so the Sheraton it was. After booking the trip we started finding reviews on the Sheraton, mostly bad reviews, saying how bad the food was, how the pool huts never had towels for the pool, problems with the air conditioning, no hot water in the bathroom,etc. We became very nervous about the experience us and our 15 other guests who were also booked at the Sheraton would experience. I am happy to say, we never ran into any of these problems. From the moment we arrived at the hotel we had nothing but pleasant experiences. We were there for our wedding, and were treated to an upgraded oceanview room(at no charge) , which was breathtaking. The locals were so friendly, everyone said hi! The food at the hotel was great, we were happy to find out when we arrived that there were actually 5 restaurants included in the all inclusive plan, our travel agent told us there would only be 3. We spent most of our nights at the Prop Club..I highly recommend this restaurant/bar. All 17 of us found ourselves out on the deck eating dinner, and having a few drinks each night. The staff at the Prop Club went out of their way for our large group each time we walked through the door, one waitress in particular, Dell, was the best waitress I had ever met in my life, she actually attended our wedding, she got along great with all of us, we were sad to leave her! I am so glad we took a chance on this hotel. The pool and beach were beautiful, never a wait for towels, always something to do. The only disapointment we found was 2 of the nonmotorized water sports that were included in the all inclusive package, in order to do the hobbycats, or windsurfing, you needed to take classes to learn how to do it if you were not experienced, one of the classes was 30, while the other was *, we decided against it since we didn't want to take time out of our day to attend these classes, there were other things we could do. Basicaly we spent our days on the trampoline, kayaks, boogie boards, and did the snorkeling, these activites were alot of fun. And of couse they had motorized sports that could be done for a fee. There was something there for everyone.And the Sheraton itself, it felt so great everytime we walked through the door after being out in the hot sun, the air conditioning was better then any other hotel we had ever stayed in. We arrived in the Bahamas 4 days before our wedding, and had the best time of our lives. Our wedding day was better then either of us ever thought it could be. Reverend Woodside performed our ceremony, I highly recommend him, he went out of his way to make our day beautiful and special. If anyone is looking for a Minister to perform their ceremony, Reverend Woodside is the guy to talk to, we even received our professional video before we left the island, you can't ask for better service then that! All in all, this was the best decision we ever made, we will definitely go back to the Bahamas, and stay at the Sheraton. July is their off season, it was a great time to go, not too many people. We wanted to go back the second we got in the taxi and pulled away!
The maid service and maintenience personnel were awesome!
Our first night there, we were on the 2nd floor, so the ocean view was pretty limited due to the palm trees. One phone call to the front desk and we were promised to be moved higher the next day, which we were! From that point on, it was total paradise!!! My husband and I were celebrating our 25th wedding anniversary and his 50th birthday at the Westin, Our Lucaya. Unbeknownst to me, he had arranged for a vow renewal ceremony in the gazebo on the property!!! We were met by a photographer, who was wonderful! XYZ, from Events Planning and 2 others were our witnessess and we they even had a Reverend that performed the ceremony. I had a bouquet and they even had a boutineer for my husband! After the ceremony, we had a bottle of champagne with our "family". Unfortunately, we had to leave as we had dinner reservations at The Ferry House, which was also fantastic! The chef created a special soup for our anniversary and also sent out dessert for us to share. He was even kind enough to autograph the appetizers page of the menu for me to bring home as another keepsake of our anniversary! Definitely a place I would recommend for any special occasion or just a wonderful, relaxing vacation!!!!! I HOPE we can go back for either Christmas for maybe our anniversary again next year!!!!!
Our perfect wedding/vacation
Its a good place to relax and just get away from the city. Is near to a marketplace very convenient. The hotel have ants problems so dont place food anywhere in the room. The breakfast has a lot of variarity, but is overprice.
The maid service and maintenience personnel were awesome!
this was our 3rd time there. we always loved it there,especially for the price. we found out that there was new management. the pool always had there waterfalls on, plus umbrellas, and floats. this time they had no waterfalls,no umbrellas and no rafts. we were very disappointed so we went to the westin,next door. to sun.
Good place to stay, fair price for amenities
The staff was great overall with the exception of the front desk who werent as accomodating. The pool was very nice and the towel service is very convenient. The beach was relaxing as well as the weather being wonderful. Across the street from the hotel is the City Market. It has various restaurants and fun bars. There's live music and also karaoke on one night. The cocktails at the bar by the pool are overpriced for what you get. Overall, it was a great vacation.
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