Country Inn and Suites By Carlson, Niagara Falls

Great Location - not so great price!

 by  anonymous  on  2008-08-03

The hotel is clean, with excellent location - no complains there! However, we rang reservations to book a room and was quoted *+tax etc for a room with 2 Q size beds. We booked 2 rooms. At time of checkout, we were charged 269.95 per room + tax which came up to some *++ per room. We disputed this amount, but was told by front desk that we had to take it up with the "central reservation" which means it's a call centre which means, finding the person we spoke to is a needle in a haystack. Good customer service in my books means that front desk should have taken the stance to rectify the situation immediately and not pass the buck. The manager has the authority to rectify our bill if he/she chooses to do so but nooooo, we were told to sort it out ourselves with the call center! Despite the great location and the decent room, this experience have certainly left a bad taste in our mouth - WILL NOT STAY HERE AGAIN...please double check your bookings and confirm prices before you check in!

Great Location - not so great price!

 by  anonymous  on  2008-07-15

I stayed with my 2 daughters (15 & 25) & daughter's college roommate (25). Hotel was much more reasonably priced than others nearby and was very close to everything. The short walk was exactly that - a short walk. Facility was modern, clean and friendly. Breakfast had good variety, including fruit. I would stay there again.

Wonderful hotel, great location

 by  anonymous  on  2008-07-13

Couldn't ask for anything better. I have stayed in Niagara multiple times and this by far was the best stay. Hotel is very clean, and very nice inside and out. Pool looked very nice although I forgot to bring my trunks, there is a small game room with a pool table, and also the fitness room looked nice. The hotel is down the street from all the activities (Clubs, Older Casino, New Casino approx 1.2Km, Wax Museums, Ripley's , Restaurants) but just far enough away from everything so its quite. Everything including the Falls are within walking distance (Going down to the falls is much easier than walking back up the hill). I have never been so pleased with a hotel and plan on staying there from now on.

Great Location - not so great price!

 by  anonymous  on  2008-06-25

In a 7 story building, and staying on the 3rd floor, if you are in sleeper sofa area were the sofa is, you can hear every bathroom water useage from the stories above you. Throughout the night, you can always hear every shower and other water useage all night quite loudly. The hotel has several designated parking spots for registration and loading and unloading, that are clearly marked. Although vehicles stayed there all day. So to load up there car when leaving, the hotel uses a large parking lot, along with another hotel that is next to the Country Inn making it quite difficult to unload. The hotel needs to reiterate the use of it's parking facility. Value for the money---the hotel is convienent to the area, but at a price. If you are willing to shell out some extra money than it is O.K.

Wonderful hotel, great location

 by  anonymous  on  2008-06-18

Great trip, wonderful hotel! Comfortable, clean and kid friendly. Great heated pool and HUGE jacuzzi. Very filling breakfast with belgium waffels, hard boiled eggs, cheese, etc. all included with room rate. Best deal via the travel website. Was upgraded to a suite for per night on arrival. Great restaurant called Sandstone within walking distance, ate there twice. Kids menu included steak for - a much better choice than eating at one of the tourist traps. Hotel has laundry facilities too. Staff was very helpful in deciding what to see first. Bought the Adventure pass via the hotel and was very pleased with the rate and with all of the attractions it included. Definately take the Maid of the Midst, White Water walk and Butterfly Conservatory. Tour of the Hydropower plant was good too. Drive up to Niagra on the lake for an enjoyable time too. We ate at the Golf Club there which overlooked Lake Huron, wonderful meal and good prices too. Kids enjoyed going to Fort George, but didn't want to walk around the town. Cute quaint shops and outdoor cafes. Lovely drive there too, with extraordinary houses on the way. Multi-million estates. Wine country and tasting in route to Niagra on the Lake. Caroline Vineyard was excellent! Enjoy!

fanttastic vacation

 by  anonymous  on  2008-06-15

We picked this hotel because of it's location, across the street from the casino and about 2 blocks from the top of Clifton Hill. Very easy to find, the hotel lobby was very clean, the staff at the front desk were extremely helpful and nice. The family suite was large enough for 4 adults and two children. It only had one bathroom so it took a little time getting ready in the morning, but the room was very clean. We always had plenty of towels, and the pool had towels there to use. The pool was a little strong on the chlorine, but was a nice break in the afternoon. It was very quite since we were just far enough away from Clifton Hill to avoid the noise, but close enought to walk everywhere. We will definately stay here again.