Hyatt Regency Acapulco

DON'T GO HERE!!!

 by  anonymous  on  2008-05-04

Booked because it's a Hyatt. Checked out after 1 day! 5 girls on vacation and we had 2 rooms. The room took 2 hours to prepare, we had to wait till almost 6pm and checkin is 3. Not much worked in the room, do not count on the hairdryer, maybe its there and maybe it works. Forget extra towels, it takes 6 hours and 3 phone calls! If you reserved a rollaway, YOU WONT GET ONE! Even the manager does not care! Good luck with a working toilet, they do not have time to fix it. Make sure you know that the key goes in the wall for the electricity since the maintenance guy will go off on you. The staff will walk in whenever they want, they dont care, no apology! If you call to fix anything or if they do not have something in the room and they actually show up, THEY WANT A TIP! Forget the elevators, its a mad dash to get in one!! Theres 50 people waiting for 1 elevator at all times. If your not fast then forget ever getting to your room. Just as a word of warning, unless you like the beach venders, stay by the pool, I left after 5 minutes and 200 venders later! The lobby was pretty.

DON'T GO HERE!!!

 by  anonymous  on  2008-03-29

My wife and I stayed for a week and after reading some reviews, we expected less. This hotel was in a great location, convenient to the bus (right across the street) and Starbucks and restaurants, (a few short blocks walk each morning). The hotel staff was as perfect as one can expect and the remodeled room we had with the ocean/pool view and balcony was a steal for the price. There were all you can eat buffets with live music on the beach and pool deck each night as well. I will recommend this Hyatt especially for the price!

HORRIBLE!!!!

 by  anonymous  on  2008-03-24

this hotel was beautiful! i had a great time over there the location was great next to the beach i have stayed at other hotels in acapulco this was THE ONE!!! the pool was great my kids loved it they didnt wanna leave. the beds were good i had back pain and ciatica on my leg and after i came back i felt great! maybe it was the bed or just time to relax. the pescador resuartant on the side of the hotel was great. IM TELLING YOU UYOU SHOULD GO GO GO there!

 by  anonymous  on  2007-05-02

As others have commented, I really liked the hotel lobby, grounds, pools, and staff. However, the rooms were really lacking. This hotel should not be a ""Regency"". The mattress was thin and uncomfortable, everything was just old and rundown in the room. The room felt like an old motel not a Hyatt Regency.

 by  anonymous  on  2007-03-02

This was the second time that my wife and I stayed at this hotel, and we have been very satisfied both times. We requested a quiet room both times, and the ones assigned to us were nothing less than terrific. They were on a quiet floor and the view was spectacular. The staff was very polite and accomodating, and they keep the hotel very clean. The pool area is very nice and also very large, with an ample amount of deck chairs for sunbathing.

 by  anonymous  on  2007-02-02

This hotel was so horrible we checked out 3 hours after checking in. The rooms where disgusting. They smelled like must, paint was all over everything, the frig look like it had never been cleaned and the bathrooms walls were stained. We only had one pillow each and they were stuffed in the closest. Grounds and lobby looked lovely. They hid the horrific rooms. I would NEVER stay there again.