Holiday Inn Chicago-mart Plaza
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350 West Mart Center Drive
Chicago, IL 60654
United States -
312-836-5000
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Hotel Size:
521 Rooms , 10 Floors
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Amenities
- Family Rooms
- Fitness center
- Wheelchair accessible
- Business center
- Restaurant
- Meeting rooms
- Non-smoking rooms
- Data port
- Dry cleaning/laundry
The Holiday Inn Chicago-Mart Plaza is situated about a half-mile from the Magnificent Mile, less than a mile from the Sears Tower, and approximately 16 miles from both O'Hare International and Midway Airports. Local attractions include Navy Pier, Art Institute, Chicago Loop, and Shedd Aquarium.Hotel amenities include the indoor lap pool, sauna, fitness center, Regions Restaurant, and Lobby Bar. The hotel also offers room service, currency exchange, laundry/dry cleaning, a business center, and valet parking (fee).Guest rooms feature cable TV, coffeemakers, hairdryers, high-speed Internet access, climate control, irons, ironing boards, dual-line telephones, and voicemail.
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Trip Advisor Reviews
(100+ Reviews see all)
Top 
It'll be great when the reno is done
The Holiday Inn has a great location (on the north side of the Chicago River, steps from the Loop) but it is confusing to access on foot from t...
Good location. Okay Hotel
Nice clean rooms. COLD pool. There is NO WAY this was a heated pool. Weren't able to utilize it and this was one reason for wanting to stay her...
It was your typical holiday inn - just fine
We ran a conference here in November and stayed 2 nights. I got upgraded to a corner suite which was great to start off with, then you find out...
A great place to stay, and I rate difficultly!
Ok, I went to priceline, entered where I wanted to stay and crossed my fingers. Found the hotel that accepted my rate, and again, crossed my fi...
Fabulous views
This was our second time staying at the Holiday Inn Mart Plaza. The rooms are above average and if you are lucky enough to have a room facing W...
They gave my room away!
I was very impressed with the reservationist and had also received a nice email response when I inquired about the location. However, when I ar...
Yahoo Travel Reviews
(20 Reviews see all)
Top
Needs a facelift
The location, views and access to CTA station and shopping are all good, which is what they advertise, but this hotel is in desperate need of a...
i would stay here again
the hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.
Great family Hotel
My daughter, two grandchildren and I stayed 1 night. We were in town for a White Sox game. Easy walk from the Amtrak station. Kids loved the...
I loved my view
The view and people were wonderful. The buffet was great, possibly could use a bit more of a variety. Late night check in went well except for ...
Excellent Hotel!
This was my first trip and stay in Chicago, IL. I absolutely loved this hotel. Beautiful, close by, walking distance to many well known locat...
Great City and Hotel
This hotel had a great location. The El was just across the street and you could walk to quite a few nice restaurants like Harry Caray's and T...
Travelocity Reviews
(26 Reviews see all)
Top
When we were originally booking our trip, we thought the price was too good to be true! Stay downtown at a Holiday Inn for so little? We did some checking and were concerned about some of the reviews we read, especially about the rooms. We decided to pay extra for the guaranteed king bed w/ non-smoking, and were very happy with our stay.
We were easily able to navigate the "El" to commute from O'Hare to the hotel using directions provided on the hotel's website. Due to the holiday, we encountered locked passageways in the Merchandice Mart but an employee of the hotel (the head of house keeping) noticed us and kindly led us through the maze and ensured we reached our destination. We were able to check-in early and our room had a great view of the Chicago River. The hotel had not been updated recently and there was peeling wallpaper in places and other signs of wear and tear, but I still found it to be a good value for the money. With easy access to the food court and the "El" we were very pleased with the location. We spent our time seeing the sights and didn't spend much time in the room. The staff was always friendly and helpful when we needed directions on how to get from point A to point B. We were very happy with our choice as it was a good value for the money and conveniently located.
My family and I were overall dissatisfied with our stay. We had a horrible experience with the valet service. We waited and waited for our car and finally an hour later got to drive downtown!! It was awful. I will not stay here again. It was the most expensive Holiday Inn I have ever heard of!!! Way over priced!!
Good location, friendly staff, clean rooms. Only bad thing was pool was under construction, oh well, I'd still stay there again!
I'd been to Chicago many times before but had never stayed here. The hotel is on top of a high-rise (the lobby is on the 15th floor) and, if you can get past the rather generic decor, top-notch. The room was clean and comfortable (with a magnificent view--try and get one that faces out) and the service was unfailingly courteous. The one drawback in my opinion is the location--although it's right next to the Merchandise Mart and its rail station, it's a bit of a hike both to downtown and the Magnificent Mile area. We ended up eating a lot in the good though standard hotel restaurant because there wasn't much else close by.
When checking in on a recent business trip to Chicago, the front desk personnel noticed that I have booked the room through a discount travel website. Then she automatically assigned me to the worst smoking room in the whole place next to the entry to their exercise room, without even looking to see if there was a non-smoking room. I told her that I am not a smoker. She said, "The room isn't that bad". Obviously she had not been in that room. Then, she suggested that next time I book a room directly with them if I wanted a non-smoking room. The smell in the room was so bad that I had to go out in the middle of the first night and get a couple of deodorizer sprays. The room smelled like a filthy ashtray. I had to spend nearly 100 on dry cleaning bill. It seems Holiday Inn have signed up discount travel website to just to fill their worst rooms that would not normally sell under any circumstances. What infuriates me the most is that during my stay, the place was practically empty. For a discount of mare 15 off their regular rate per night, this experience left me with disgust and anger over the management and business relationship between lodging industry and discount travel websites. Lastly but not the least, when checking out of this dump to go to the O?Hare airport, the doorman kept me waiting for a cab (special cab) nearly thirty minutes. The special cab is an off-duty cab of his buddy who splits proceeds of the fare with him. That just tops it all with nightmare experience with the Holiday Inn.
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