The Platinum Hotel and Spa, Las Vegas, NV
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211 East Flamingo Road
Las Vegas, NV 89109
United States -
1-702-3655000
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Accommodation Type: First Class Hotel
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Amenities
- Airport shuttle
- Family Rooms
- Room service
- Fitness center
- Swimming pool
- Wheelchair accessible
- Business center
- Restaurant
- Meeting rooms
- Non-smoking rooms
- Data port
- Dry cleaning/laundry
- Efficiencies
- First Class Hotel
- All Suites
This Beautiful 255 All Suites Non Gaming Hotel Provide Calm Peaceful Atmosphere For It Guest After Long Day. This Fashionable Hotel Will Makes you Feel Relax and Friendly and Knowledgeable Staff Will Make Sure Your Stay Will Be a Memorable One. This Exotic Hotel a Business and Family Friendly Hotel. Guest Could Go To Stir Bar/Lounge After a Long Day of Fun and Games and Relax. The Hotel Provides 24 H Room Service. Complimentary Valet Parking.
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Reviews
(58 Reviews)
Top 
I have been staying here for 2 months on business, and this hotel is a pleasant rarity in Las Vegas. It is the only non-smoking, non-gaming and dog-friendly...
Good bang for the buck hotel. The suites are spacious. A kitchen, bathroom, bedroom, living room, balcony, with a washer and dryer. It's almost like a...
Been to Vegas a few times and on my last trip decided I did not need to stay in a Casino hotel or be right on the strip. The clincher was the great deal I...
Trip Advisor Reviews
(5 Reviews)
Top
Near Strip
Nice hotel where you can rest after a long night out on the Strip. there is a swimming pool ,jacuzzi & casino and is literally 10 min walk to C...
It's all in the name!
You just know exactly what a place called 'Quality Inn' is going to be like, and ofcourse, this was no different. The room was OK, the staff we...
I have stayed here several times
I have stayed here several times. It is cheap and how much time do you really spend in the room? The room has always been quiet, there is a sma...
Okay
It is similar to Best Western Mardi Gras, the rooms are a decent size but not as large with the suite of the bEst Western. These rooms were a b...
150()1081015(108)U... more
Yahoo Travel Reviews
(1 Review)
Top
Stunning
OK, so it is a 10 minute walk from the Strip but the rooms are at least 4 times bigger than any standard room you would get for the same money ...
Travelocity Reviews
(64 Reviews see all)
Top
We booked with this hotel after reading all the great reviews. We were upgraded to a Princess suite at check in without asking for an upgrade. We were extremely impressed by the room. Plenty of room for a family of four which included two teenage boys. We did have few problems with the room, but one phone call and a staff member was at our door within minutes of the call. The pool area was crowded at midday in the outside area, but we had the inside pool to ourselves. The fitness room had everything we needed to stay in shape while there. The view from our balcony of the mountains was perfect for morning sunrises and coffee. The only problem that we had was with the valet parking. Our car was scratched and dented the first time we gave them our rental car. Needless to say this put a damper on our vacation as we did not purchase the extra insurance the rental company tries to sell. We were told that the Platinum would cover the damages, but they would not give me a copy of the accident report. Overall we loved the Platinum and would love to go back again with rental insurance on the car.
Close enough to the strip but without the hustle and bustle. Boutique feel, comfortable, GREAT pool area!!!!! Will definitely be back.
The hotel it self is great-clean, quiet, and nice rooms. The front desk staff need to learn customer service though. Tried to check in & room was not ready-never got an apology -the desk clerk looked like they were being interupted from doing something important when I kept checking on the status of my room. After waiting an hour and a half it was done. Upon checking out the clerk never asked how the stay was and again acted like they had better things to do. Also tried to book a spa treatment but the girl behind the desk was on the phone with a personal call so finally left after being ignored. The rooms are beautiful but the lousy customer service detracts from this. The only decent service during my stay was the bartender who gave me free soda while waiting for my room and housekeeping.
My friends and I recently stayed at the Platinum for my 30th birthday and we couldn't be happier with the hotel. The staff is extremely friendly and helpful, the rooms are spacious and luxurious, the pool area is fantastic with comfy lounge chairs in the sun and the shade, the spa is gorgeous and relaxing, the food is awesome, and the beds are the most comfortable hotel beds I've ever slept on. The parking and valet staff are great and find you a taxi or a car whenever you need it. One of the valet staff even went so far as to get my friends and I on a VIP list at Pure nightclub at Caesar's Palace! I'll always stay at the Platinum for my future Vegas trips!!!
I stayed here for 8 nights. The valet was very welcoming. I was disappointed when I noticed a big chip of paint removed near the area where you insert your key. Several hours after check in I noticed chicken on the floor. The next day, my birthday, upon my return to the room, it was not thoroughly clean! The chicken was still on the floor, the tub was dirty, the trash was not emptied, the chair where I had sat previously was still askew and my 12-yr old could have made a better bed. Oh yeah the pillow I had drooled on was still on the bed! I asked for the housekeeping supervisor, but they sent someone else 40 minutes later. Two additional days I complained about the bathtub being dirty. I requested a light bulb that had gone out in the bedroom because I like to read and no one responded. On Friday, I requested a wake up call at 9am, I received my wake up call at 9:20 am. No apology from the caller for the late wake up. When I requested to speak to the manager, his only compensation was in room dining which was very limited or a late check out. Due to my accomodations being made through travelocity the manager said he could not financially compensate me. Upon my return home I left a message on the cooperate manager's voicemail to express my complaints; to date I have not received a call from the manager. The only positive people I would compliment is the valet. Apparently, this establishment could care less about their guests not enjoying their stay since they already have your money. This place is called The Platinum, but should be renamed The Cubic Zirconium. Stay away from this dump!
We had a really negative experience at this property. When we booked the reservation, we were traveling to Las Vegas to attend an afternoon wedding and asked for an early check in so we could shower and change prior to the event. Upon arrival, the hotel could not accommodate us. They offered to let us change in their public restroom, but as we looked around the lobby we noticed how shabby it looked--broken lamps in the bar, stains and tears in the carpet, chipped paint and furnishings, etc. The clientele seemed more like a college dorm than an upscale Vegas hotel. In fact, the whole hotel felt more like a converted condo tower than a real hotel with a tacky stucco facade, tiny lobby, low ceilings, narrow hallways and a fitness center retrofitted into a very small room that was clearly not purpose-built as a gym. We decided to move to another property and asked management to refund our deposit since they were unable to accommodate our early check in request. They refused. I called back for several weeks and asked for other managers to respond and never received a return call. Now I'm contesting the charge with American Express. The Platinum Hotel is totally misnamed both in quality and service. Very disappointing--never again!
CitySearch Reviews
(2 Reviews)
Top
Could be better!
Visited 3 /19-2007 11 dinner guest
Edgy American cuisine served all day in an elegant setting overlooking the resort's pool deck
In ShortThis 84-seat restaurant is situated poolside on the fifth floor of the resort. The modern interior is bathed in chocolate browns an
restaurants near The Platinum Hote...
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